Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Fox

Port Charlotte,FL

Summary

Operations and Sales professional with extensive experience in driving operational excellence and implementing innovative solutions. Known for fostering collaborative team environments and delivering consistent results. Expertise in process improvement, project management, and strategic planning. Skilled in quality assurance and KPI tracking. Enhancing customer satisfaction through strategic planning, effective decision making and clear communication.

Overview

33
33
years of professional experience

Work History

Manager of Operations

Bone Dry Roofing Inc
02.2024 - Current
  • Established positive and effective communication among staff, crews and customers, , reducing miscommunications, and missed deadlines.
  • Managed multiple ongoing projects.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Identified and resolved unauthorized, unsafe, or ineffective practices. Preformed safety audits and uploaded project progress to company cam in order to keep everyone up to date on the status of all projects, including the customer.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Owner and Operator

Midwest Remodeling Inc.
09.2008 - 11.2023
  • Managed day-to-day business operations from beginning to send.
  • Developed and maintained strong relationships with clients, resulting in many repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Lead Operator

Sony DADC
06.1992 - 09.2008
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Completed various testing procedures for optimum work performance.
  • Hit all performance and daily production goals to ensure orders were produced on schedule no matter how high the demand.
  • Wrote Standard Operating Procedures (SOP) in order to maintain a consistent level of understanding and expertise among all shifts.
  • 6th Sigma, KPIs, 6 S and Gemba Kaizen (continuous improvement of quality techniques) trained

Education

Auto Mechanic's Program

New Lothrop Elem, Jr High And High School
New Lothrop
05-1990

Skills

  • Decision-making
  • Customer engagement
  • Quality assurance
  • Strategic planning
  • KPI tracking
  • Inventory management
  • Goal setting

Timeline

Manager of Operations

Bone Dry Roofing Inc
02.2024 - Current

Owner and Operator

Midwest Remodeling Inc.
09.2008 - 11.2023

Lead Operator

Sony DADC
06.1992 - 09.2008

Auto Mechanic's Program

New Lothrop Elem, Jr High And High School

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Matthew Fox