Matthew Fox
Tacoma
Summary
Sales professional with solid background in managing high-performing store teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
17
17
years of professional experience
Work History
Sales Representative
Sherwin Williams
11.2021 - Current
- Communicated product features, advantages, and benefits to customers.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Negotiated contracts and prices with clients to exceed sales goals.
- Generated leads and maintained lists of prospective customers.
Branch Manager Floorcovering
Sherwin Williams
04.2021 - 11.2021
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
- Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.
- Managed direct reports to maximize productivity, efficiency, and potential.
- Developed strong working relationships with key stakeholders across departments within the organization.
Operations Manager Floorcovering
Sherwin Williams
11.2019 - 04.2021
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Ensured effective communication among staff members by providing training when necessary.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Demonstrated and supported continuous improvement and growth mindset.
Management Trainee
Sherwin Williams
09.2019 - 11.2019
- Resolved customer complaints in a timely and professional manner.
- Planned, prioritized and managed time, increasing productivity and efficiency.
- Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust.
- Utilized problem-solving techniques to effectively address customer issues.
- Shadowed senior leadership, observing decision-making processes and gaining leadership insights.
Bartender
Sarah's Vineyard
05.2014 - 10.2017
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Trained and mentored new team members in proper bar operations.
- Operated point-of-sale system accurately for processing payments from customers.
Maintenance Technician
Botnick Realty
10.2008 - 10.2016
- Coordinated with vendors for timely procurement of parts and supplies, ensuring continuity of operations without delays.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
Education
Bachelor - Business Administration
Kent State University
Kent, OH06.2019
Skills
- Relationship building
- Sales development
- Account management
- Business development
- Prospecting skills
- Interpersonal communication skills
- Customer retention
- Negotiation tactics
- Strategic planning
- Problem-solving
- Multitasking and organization
- Team leadership
Timeline
Sales Representative
Sherwin Williams
11.2021 - Current
Branch Manager Floorcovering
Sherwin Williams
04.2021 - 11.2021
Operations Manager Floorcovering
Sherwin Williams
11.2019 - 04.2021
Management Trainee
Sherwin Williams
09.2019 - 11.2019
Bartender
Sarah's Vineyard
05.2014 - 10.2017
Maintenance Technician
Botnick Realty
10.2008 - 10.2016
Bachelor - Business Administration
Kent State University
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