Matthew Franey

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led initiatives to overcome inefficiencies within our ERP system that prevented our accounting team from accurately billing, crediting, and relieving inventory on certain sales. Additionally identified inefficiencies in operations side that prevented proper usage of work orders, sales orders, and equipment tracking. Highly instrumental in the change management of this initiative as I met with all parties to mitigate resistance and communicate business value and ensure stakeholders (employee/users) needs were met.
• Led change initiatives within the last 20 months through communication, commitment, connection, and creativity as our business was in its creation and setup stages.
• Collaborated closely with the president of our company to establish and refine the scope of business practices, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and overall startup strategies for our new company (ePicker) as it was a dynamic and multifaceted endeavor that required a blend of strategic thinking, meticulous planning, and effective communication.
• Worked heavily in resource allocation, risk management, team building, and communication of our ever evolving start up journey.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Led various projects including company relocation from Farmers Branch to Ft Worth, product rebranding and implementation, and complete process documentation and retention.
• Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and fostered strong relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction through shipping improvements to warranty handling to invoicing.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased profit by streamlining operations. Created value streaming maps to identify non-value added steps in processes, to reduce process waste, movement waste, wasted time, and inventory waste.
• Directed initiatives such as lunch and learn trainings, new product training workshops, and 1 on 1 personal development enhancement sessions to improve work environment, company culture, and overall business strategy, while bringing empowerment to employees and providing opportunity for professional growth and development.
• Performed SWOT analysis for employee's to identify individual strengths and initiated mentoring program to improve areas of weakness.
• Mitigated business risks by working closely with employees and assessing performance.
• Reduced operational risks while organizing data to forecast performance trends.
• Successfully earned the PMP certification

ASEC is an in-depth certification process designed to optimize and organize the service process at every level — from workspaces, to service vehicles, to parts storage, to facilities, to communication, and more — for maximum productivity and customer satisfaction.

• Collaborate with cross-functional teams to determine upfitting needs for service vans, including equipment installation, interior modifications, and exterior branding.
• Manage stakeholders closely to keep them well informed and included on decision making and change updated.
• Develop comprehensive project plans outlining timelines, resource allocation, and key milestones for upfitting projects.
• Coordinate and communicate with technicians, contractors, and internal stakeholders to ensure the seamless execution of upfitting processes.
• Monitor and track the progress of upfitting projects, addressing any delays or issues that arise.
• Identify, evaluate, and onboard vendors and suppliers for upfitting materials, equipment, and services.
• Negotiate contracts, pricing, and terms with vendors to secure cost-effective solutions while maintaining quality standards.
• Maintain strong relationships with vendors, conducting regular performance reviews and addressing any concerns or improvement opportunities.
• Ensure all upfitting processes adhere to ASEC standards and guidelines, maintaining necessary documentation for compliance audits.
• Continuously assess and improve upfitting processes to enhance efficiency, reduce waste, and streamline operations.
• Lead efforts to educate team members on ASEC requirements and integrate them into daily practices.

• Led all aspects of daily operations including housekeeping, facilities maintenance, kitchen operations, dining experience, strategic planning, and resident engagement within a thriving independent senior living community of 110 residents.
• Fostered a welcoming and vibrant environment, enhancing resident satisfaction and engagement.
• During COVID19 outbreak, my team and I demonstrated exceptional crisis management skills during emergencies, ensuring resident safety and coordinating with local authorities resulting in 6 isolated resident cases within the community. Exemplary change management.
• Facilitated various projects from apartment renovations, community wide carpet cleaning, to entire restoration of several of the common areas due to a busted fire suppression line.
• Mentored and coached my entire community employee team with 1 on 1 and group activities to promote empowerment, good decision making, and personal development to grow within the company or outside the company.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance through P&L statements, developed goals using KPI's, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Collaborated with cross-functional teams to develop innovative solutions to day to day problems.
• Support sales through networking, managing the CRM, and performing tours of the community.
• Cultivated strong relationships with residents and their families, addressing concerns, organizing community forums, and ensuring open lines of communication.

• Led a team of 95 welders, 9 assistant team leaders, and 5 team leaders in a fast-paced manufacturing environment, overseeing welding operations for the mast, backrest, and lift bracket components for Toyota forklifts.
• Actively mentored and coached upcoming assistant team leads, team leads, and production associates, teaching communication skills, problem solving, and critical thinking as to achieve their goals and advance in their roles.
• Facilitated change initiatives within my 3 departments through communication, commitment, connection, and creativity.
• Collaborated with production managers and engineers to establish daily production targets, ensuring on-time delivery and adherence to quality standards.
• Responsible for continuous improvement initiatives such as process improvements, quality and safety improvements, and cost / waste reduction improvements through the use of PDCA, 5 why, and root cause analysis.
• Facilitated multiple projects within the department such as new product launches, new fixture / machine implementation, and new process improvement projects.
• Lead a kaizen team in a 4 consecutive year 1st place plant wide win by utilizing PDCA methods.

• Operated and maintained welding equipment to perform high-quality MIG welding on various components of forklifts ensuring adherence to Toyota's stringent quality standards and 5S.
• Participated in continuous improvement initiatives by providing valuable insights to optimize welding techniques, reduce waste, and enhance overall efficiency on the production line.
• Collaborated with a diverse team of welders, fabricators, and engineers to achieve daily production targets while maintaining a focus on precision and safety.

• Oversaw the complete operations of the front stub weld assembly line.
• Coordinated production goals, quality initiatives, and safety initiatives.
• Communicated with line workers and team leads to achieve quality and production goals.
• Developed training documents for onboarding employees.
• Coordinated employee schedules to accommodate unscheduled absences and planned vacations.
• Led continuous improvement projects to improve line safety, quality, and productivity.