Matthew Frank
Mahtowa,MN
Summary
Results-driven professional with extensive experience in managing optical operations. Skilled in decision-making and team leadership, consistently resolving customer inquiries to exceed satisfaction levels and enhance service efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager
Walman Optical
Proctor, MN
08.2018 - Current
- Managed daily operations of optical and ensured smooth workflow.
- Trained and mentored staff on customer service and product knowledge.
- Oversaw inventory management and implemented stock control procedures.
- Ensured compliance with safety standards and company policies consistently.
- Developed employee schedules to optimize staffing and service efficiency.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
Store Market Manager
Lenscrafters Luxottica
Duluth, MN
08.2014 - 08.2018
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Reviewed daily sales reports and analyzed store performance to identify opportunities for improvement.
- Built strong relationships with local businesses and organizations in order to boost visibility within the community.
Regional Leadership - Corporate
Walmart
Superior, WI
10.1995 - 08.2014
- Developed training programs to enhance employee skills and knowledge.
- Implemented e-learning modules for remote training accessibility.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Some College (No Degree) - Business and Accounting
Duluth Business University
MNSkills
- Staff training
- Customer service
- Relationship building
- Team leadership
- Conflict resolution
- Decision-making
- Clear communication
- Business development
- Brand management
Certification
American Board of Opticianry - Certified Optician
Accomplishments
2022 Walman Optical Branch of the Year
Timeline
Manager
Walman Optical
08.2018 - Current
Store Market Manager
Lenscrafters Luxottica
08.2014 - 08.2018
Regional Leadership - Corporate
Walmart
10.1995 - 08.2014
Some College (No Degree) - Business and Accounting
Duluth Business University