Matthew Frohner
Greenville ,MI
Summary
Dynamic professional with extensive experience at Amazon, excelling in customer service and operational efficiency. Proven ability to train over 100 associates, enhance workflow, and implement process improvements. Strong attention to detail and complex problem-solving skills contribute to achieving team objectives and fostering positive relationships with customers.
Overview
10
10
years of professional experience
Work History
Associate
Amazon
05.2021 - Current
- Assisted in daily operational tasks to ensure smooth workflow and support team objectives.
- Collaborated with team members to maintain organized project documentation and resources.
- Conducted research on industry trends to support strategic decision-making processes.
- Provided administrative support by scheduling meetings and managing calendars effectively.
- Executed order fulfillment tasks, ensuring timely and accurate delivery of products.
- Assisted in maintaining safety standards within the workplace environment.
- Collaborated with team members to optimize workflow and improve efficiency.
- Trained new associates on operational procedures and best practices.
Cashier
Ago
06.2018 - 09.2020
- Supported daily operations by managing inventory and tracking shipments.
- Monitored performance metrics to identify areas for process improvement.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Coordinated with cross-functional teams to streamline supply chain processes.
- Processed customer transactions swiftly and accurately using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Handled cash management duties, including balancing registers at shift end.
- Resolved customer concerns effectively, fostering positive relationships and repeat business.
- Trained new staff on operational procedures and customer service standards.
Cashier
Marathon Oil
06.2017 - 11.2019
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dishwasher
Rusty Nail
04.2016 - 04.2017
- Operated commercial dishwashing equipment for efficient cleaning and sanitation.
- Maintained cleanliness and organization of dishwashing station and surrounding areas.
- Collaborated with kitchen staff to ensure timely availability of clean dishes for service.
- Adhered to health and safety regulations, contributing to a safe working environment.
Stocker
Meijer
04.2016 - 11.2016
- Stocked shelves efficiently, ensuring proper placement and visibility of products.
- Assisted in maintaining inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to optimize restocking processes during overnight shifts.
- Operated equipment safely, including pallet jacks and forklifts, adhering to safety protocols.
- Monitored product expiration dates, removing outdated items to maintain quality standards.
- Improved organization of backroom storage, increasing accessibility for restocking efforts.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
Education
High School Diploma - General Studies
Grand Ledge High School
Grand Ledge, MI05.2013
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Complex Problem-solving
- Relationship building
- Training over 100 people
- Been train to pg
Timeline
Associate
Amazon
05.2021 - Current
Cashier
Ago
06.2018 - 09.2020
Cashier
Marathon Oil
06.2017 - 11.2019
Dishwasher
Rusty Nail
04.2016 - 04.2017
Stocker
Meijer
04.2016 - 11.2016
High School Diploma - General Studies
Grand Ledge High School