Matthew Gaddie

Same as Burke Basic School.

Same as Burke Basic School.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Proved successful working within tight deadlines and a fast-paced environment.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.