Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Galbraith

Oswego,IL

Summary

Service-oriented general manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

2
2
years of professional experience

Work History

Manufacturer Assembler

Lion Electric
Channahon, Illinois
06.2023 - 03.2024
  • Team leader for electric bus manufacturer.
  • Duties include fixing defects, filling in, in different areas to help with production of buses, helping refine processes to make production more efficient.

Assistant Manager of Operations

Encore Car Wash
Plainfield, IL
05.2022 - 06.2023
  • Second in charge for new chain of express car wash.
  • Daily duty would be flowing opening and closing processes, maintaining equipment and cleanliness of the car wash, developing employees to give the best customer experience, selling cars wash membership.

General Manager

Rainstorm Car Wash
Bolingbrook, Illinois
01.2022 - 05.2022
  • Oversaw daily operations of car wash facility and team activities.
  • Manage staff schedules to ensure optimal coverage during peak hours.
  • Develop training programs for new employees on equipment usage and safety protocols.

Education

Automotive Services - Automotive Service

Wyoming Technical Institute

Skills

  • Sales team development
  • Supervision and training
  • Performance improvements
  • Policy/program development
  • Cost analysis and savings
  • Customer retention
  • Team training and development
  • Advertising and marketing
  • Safety protocol
  • Profit and loss accountability
  • Training and coaching
  • Staff supervision
  • Staff development
  • Project management
  • Calm under pressure
  • Schedule management
  • Safety assurance
  • Salary structure/compensation analysis
  • Vendor relationships
  • Leadership and team building
  • Employee development

Timeline

Manufacturer Assembler

Lion Electric
06.2023 - 03.2024

Assistant Manager of Operations

Encore Car Wash
05.2022 - 06.2023

General Manager

Rainstorm Car Wash
01.2022 - 05.2022

Automotive Services - Automotive Service

Wyoming Technical Institute
Matthew Galbraith