Matthew Garza
Houston
Summary
Compassionate veterinary professional with extensive experience in team leadership and training staff. Proven ability to improve clinic operations and ensure high-quality animal care while fostering a collaborative environment.
Overview
10
10
years of professional experience
Work History
Shift Leader
Banfield Animal Hospital
The Woodlands, TX
05.2016 - Current
- Supervised daily operations to ensure high-quality animal care and client service.
- Trained and mentored team members on best practices in veterinary protocols.
- Coordinated scheduling to optimize staff efficiency and patient flow.
- Implemented inventory management processes to maintain stock levels for medical supplies.
- Developed training materials to improve onboarding processes for new hires.
- Analyzed workflow processes to identify areas for operational improvements.
- Led team meetings to foster communication and collaboration among staff members.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted veterinarians during examinations and surgeries, ensuring animal safety and comfort.
- Administered medications and vaccinations as directed by veterinary staff, enhancing patient care.
- Maintained accurate medical records and documentation for all animals treated, promoting consistency in care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Researched international travel guidelines and provided health certificates for clients.
Veterinary Assistant
The Animal Cancer and Referral Center
The Woodlands, TX
10.2025 - Current
- Led initiatives to improve clinic workflow processes, enhancing overall service delivery for clients and patients.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Education
High School Diploma -
Carl Wunsche Sr. High School
Houston, TXSkills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
- Sample collection
- Vaccine administration
- Laboratory procedures
- Medical record-keeping
- Diagnostic imaging
- Client education
Timeline
Veterinary Assistant
The Animal Cancer and Referral Center
10.2025 - Current
Shift Leader
Banfield Animal Hospital
05.2016 - Current
High School Diploma -
Carl Wunsche Sr. High School