Matthew Glover
Tulsa,OK
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
14
14
years of professional experience
Work History
Sales Representative
Handcrafted Dynamic Brands Of Oklahoma
10.2021 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivery Driver
Handcrafted Dynamic Brands Of Oklahoma
06.2020 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated light trucks to deliver loads as far as 200 miles from home location.
Warehouse Associate
Handcrafted Dynamic Brands Of Oklahoma
06.2020 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 65 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Operated box or straight trucks and cargo vans.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Delivery Truck Driver
Boardwalk Distribution
07.2019 - 06.2020
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Warehouse Picker
Boardwalk Distribution
09.2014 - 07.2019
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Server
Cheesecake Factory Inc
02.2009 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
No Degree - Accounting And Business Management
Tulsa Community College
Tulsa, OK06.2011
High School Diploma -
Olentangy Liberty High School
Columbus2008
Skills
- Sales Expertise
- B2B Sales
- Product Management and Pricing
- Product Promotion
- Onsite Product Demonstrations
- Inside and Outside Sales
- Product and Service Knowledge
- Problem-Solving Strengths
- Post-Sales Support
- Negotiation Tactics
Timeline
Sales Representative
Handcrafted Dynamic Brands Of Oklahoma
10.2021 - 07.2023
Delivery Driver
Handcrafted Dynamic Brands Of Oklahoma
06.2020 - 10.2021
Warehouse Associate
Handcrafted Dynamic Brands Of Oklahoma
06.2020 - 07.2021
Delivery Truck Driver
Boardwalk Distribution
07.2019 - 06.2020
Warehouse Picker
Boardwalk Distribution
09.2014 - 07.2019
Server
Cheesecake Factory Inc
02.2009 - 08.2014
No Degree - Accounting And Business Management
Tulsa Community College
High School Diploma -
Olentangy Liberty High School
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