Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Gonzalez

Brooklyn,NY

Summary

Experienced hospitality professional with expertise in barista services, customer service, and guest relations. Skilled in preparing diverse espresso drinks, managing POS systems, and delivering exceptional guest experiences.

Overview

2
2
years of professional experience

Work History

Barista/Bartender

Krupa Grocery
Brooklyn, NY
05.2025 - Current
  • Manages store opening procedures to ensure optimal workplace performance and cleanliness in compliance with DOH regulations.
  • Responsible for ensuring fast and quality service in building and pouring cocktails, beers, and espresso-based drinks, while establishing a lively and hospitable rapport with guests.

Barista/Server

Citizens of Chelsea
Manhattan, NY
11.2024 - 05.2025
  • Enhance team dynamics by adapting to roles, exceeding guest expectations in busy settings.
  • Anticipate guest needs, build rapport, deliver quality service.
  • Craft various espresso drinks, juices, and cocktails.

Barista

Office Hours (Episcopo Hospitality)
Manhattan, NY
05.2024 - 11.2024
  • Prepares diverse espresso drinks, drip coffee, and teas, enhancing menu variety and customer satisfaction.
  • Ensures quality and consistency in food preparation, adhering to strict safety standards. Operates Toast POS for seamless transactions and service efficiency
  • Anticipates and fulfills guest needs, fostering a welcoming and quality service experience.
  • Develops innovative seasonal specialty drinks, elevating menu variety and driving customer loyalty. Manages diverse beverage production with precision and creativity.

SERVER/ BARISTA / POOL ATTENDANT

Royalton Park Avenue
Manhattan, NY
04.2023 - 02.2024
  • Prepares and manages service stations, take guest orders on Aloha POS, ensuring smooth operations and guest satisfaction.
  • Fosters team synergy through versatile skills, adapting to diverse roles and responsibilities consistently exceeding guest expectations in high-volume environments.
  • Serves as on-deck Barista for Cafe orders, maintaining quality consistency and efficiency.

Education

The American Academy of Dramatic Arts
New York
04.2024

Skills

  • Formaly trained skills: POS operations, Latte Art, Food Handling, Photography
  • Approach & Qualities: Interpersonal communication, customer service, problem solving, calm urgency

Timeline

Barista/Bartender

Krupa Grocery
05.2025 - Current

Barista/Server

Citizens of Chelsea
11.2024 - 05.2025

Barista

Office Hours (Episcopo Hospitality)
05.2024 - 11.2024

SERVER/ BARISTA / POOL ATTENDANT

Royalton Park Avenue
04.2023 - 02.2024

The American Academy of Dramatic Arts

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