Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Goodpaster

Waldorf,MD

Summary

Proven hospitality professional with expertise in guest relations management and cash handling, honed at establishments like House of Blues. Excelled in high-volume dining settings by leveraging exceptional customer service and a strong work ethic to enhance guest experiences and resolve complaints, significantly contributing to repeat business. Demonstrated leadership by training staff in best practices and upselling techniques.

Overview

15
15
years of professional experience

Work History

Server

Raglin Roand
02.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Servers/ Supervisor

Splittsville
07.2017 - 06.2022
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Server/ Superviso

House of Blues
03.2007 - 06.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

None - Gerneral

Valencia College
Orlando, FL

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • High-volume dining

Timeline

Server

Raglin Roand
02.2022 - 08.2022

Servers/ Supervisor

Splittsville
07.2017 - 06.2022

Server/ Superviso

House of Blues
03.2007 - 06.2017

None - Gerneral

Valencia College

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Matthew Goodpaster