Matthew Gordon
Coventry Township,OH
Summary
Experienced Manager leading team members of 100+ individuals, with on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
years of professional experience
Work History
Sales Manager
Charter Communications, Spectrum
07.2015 - 09.2023
- Oversaw up to 8 direct supervisors and as many as 135 representatives.
- Held hundreds of meetings, reset huddles, team performance reviews and coaching sessions.
- Mentored and coached newly hired employees on expectations so they can have clear understanding on how to achieve goals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Field Supervisor/Operations Manager
C.C.A Cleaning Solutions/Stanley Steemer
01.2014 - 07.2015
- Supervised field operations teams of up to 6 individuals to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Met with customers to resolve issues and build productive relationships.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Mentored team members in best practices to increase sales performance.
Plant Wide Relief
The R.C.A. Rubber Co.
12.2011 - 01.2014
- Trained in all 22 positions, in order to cover any employee that was not able to work on any given day.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Adapted quickly to changing game plans and strategies.
- Determined areas in need of improvement and optimized strategies in order to increase production in shorter time margins.
Scout Sniper/ M.P. Patrol Supervisor
The United States Marine Corps
02.2003 - 04.2011
- Integrated intelligence activities.
- Firearms instructor
- Military Police vehicle patrol
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Fire team Patrol
Education
High School Diploma -
Mckinley Senior High School
Canton, OH06.2003
Structural Engineering
Cuyahoga Community College
Cleveland, OHSkills
- Coaching and mentoring
- Managing by performance
- Delegation and instruction
- Motivating others
- Feedback Giving/receiving
- Emotional Intelligence
- Staff Management
- Business Planning
- Client Relationship Management
- Sales Team Training
Timeline
Sales Manager
Charter Communications, Spectrum
07.2015 - 09.2023
Field Supervisor/Operations Manager
C.C.A Cleaning Solutions/Stanley Steemer
01.2014 - 07.2015
Plant Wide Relief
The R.C.A. Rubber Co.
12.2011 - 01.2014
Scout Sniper/ M.P. Patrol Supervisor
The United States Marine Corps
02.2003 - 04.2011
High School Diploma -
Mckinley Senior High School
Structural Engineering
Cuyahoga Community College
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