MATTHEW GRACYALNY
GREENFIELD,WI
Summary
A highly motivated management applicant with extensive customer service, team leader, and sales experience. With many years in the firearms industry and in other sales roles I have what it takes to lead a successful professional staff. Upper management know I pride myself in attention to detail in regards to compliance which is instilled with my staff. Lastly as a leader I pride myself with filling the positions around me with the best people possible for that position and make sure everyone is held to a professional and high standard.
Overview
18
18
years of professional experience
Work History
Assistant Store Leader
Range USA - Greenfield
07.2022 - Current
- The best compliance numbers in the company(ATF compliance).
- Delegate daily tasks, addressed employee questions, and resolved scheduling issues.
- Mentor a team of approximately thirty employees to help improve skills and enable team members to become peak performers on job.
- Managed team workload to reach and exceed sales targets.
- Promote great team morale through proper leadership and workplace atmosphere.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Extensive firearm product knowledge, industry knowledge.
- Able to create and retain good relationships in the community to maintain an excellent reputation.
Sales and Leasing Consultant / Internet Manager
Boucher Nissan of Waukesha
02.2016 - 02.2022
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Met with clients, delivering product presentations, and educated them on features and benefits of the product using a consultative approach.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified won, active, and lost opportunities with CRM systems.
- Upsold and closed customer sales by driving product benefits around client needs.
- Proactively managed client correspondence and recorded tracking and communications.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Presented pricing and finance options to close sales.
- Locked in customer business with persuasive negotiation skills and overcoming objections.
- Leveraged proven sales methods to increase revenue and surpass sales objectives staying in the top three in regards to sales volume and gross for the store.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Used consultative sales approach to understand and meet customer needs.
Firearms Instructor
MGS Coatings(formerly MGS Firearms)
09.2012 - 01.2018
- Met needs of different students by adapting teaching materials and methods.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Provided clear, informative lectures on basic to more advanced firearms knowledge and convey pertinent legal instruction in regards to self defense or CCW laws to classes of one to twenty students.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Worked flexible hours across night, weekend and holiday shifts.
- Utilized Powerpoint extensively to communicate curriculum to students.
Sales Consultant / Range Safety Officer
The Shooters Shop
09.2012 - 01.2017
- Enforced range rules and removed users for repeat or critical violations.
- Directed safety protocols and daily range operations.
- Prepared comparative analysis documents outlining terms such as pricing, payment terms and product specifications.
- Maintained expertise in diverse firearms and ammunition.
- Monitored the sales showroom and provided proper assistance to customers
- Followed all requirements laid out by the Alcohol Tobacco and Firearms agency in regards to Federal Firearms Licensees.
- Processed customer background checks through state and federal authorities.
Armed Public Safety Officer
Statewide Public Safety
01.2011 - 05.2012
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Patrolled assigned areas on foot or by vehicle.
- Attended public gatherings to maintain order.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Applied principles of law enforcement and fire protection.
- Safely used firearms and other modern medical and police equipment.
- Answered emergency calls for help from citizens and business owners.
Certified Nursing Assistant
ProHealthcare Regency of New Berlin
10.2010 - 01.2011
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
Next Step in Residential Services
02.2010 - 10.2010
- Cared for developmentally disabled adults in a residential setting.
- Administered prescribed medication.
- Monitored patient behavior to keep them from hurting themselves or others.
Life Insurance Sales Consultant
PFS Investments
05.2008 - 05.2009
Lot Attendant / Porter
Boucher Automotive Group
11.2006 - 02.2008
Lube Technician
Jack Safro Toyota
03.2006 - 07.2006
Lot Attendant
Wilde Toyota
05.2005 - 03.2006
Education
Certificate Program - Phlebotomy
Waukesha County Technical College
Waukesha, WICertificate Program - Emergency Medical Technician
Milwaukee Area Technical College
Oak Creek, WIAssociate Degree - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WICertificate Program - Certified Nursing Assistant
Quality Healthcare Options
Wauwatosa, WIHigh School Diploma -
Nathan Hale High School
West Allis06.2006
Skills
- Communication Skills
- Critical Thinking
- Attention to Detail
- Compliance
- Negotiation
- Administrative Skills
- Responsible
- Team Player
- Staff Supervision
- Delegation and Supervision
References
- Ron Huber 262.951.5348
- Joe Flores 414.333.4469
- Eric Grabowski 262.825.6465
- Ashley Fischback 414.893.9512
Timeline
Assistant Store Leader
Range USA - Greenfield
07.2022 - Current
Sales and Leasing Consultant / Internet Manager
Boucher Nissan of Waukesha
02.2016 - 02.2022
Firearms Instructor
MGS Coatings(formerly MGS Firearms)
09.2012 - 01.2018
Sales Consultant / Range Safety Officer
The Shooters Shop
09.2012 - 01.2017
Armed Public Safety Officer
Statewide Public Safety
01.2011 - 05.2012
Certified Nursing Assistant
ProHealthcare Regency of New Berlin
10.2010 - 01.2011
Certified Nursing Assistant
Next Step in Residential Services
02.2010 - 10.2010
Life Insurance Sales Consultant
PFS Investments
05.2008 - 05.2009
Lot Attendant / Porter
Boucher Automotive Group
11.2006 - 02.2008
Lube Technician
Jack Safro Toyota
03.2006 - 07.2006
Lot Attendant
Wilde Toyota
05.2005 - 03.2006
Certificate Program - Phlebotomy
Waukesha County Technical College
Certificate Program - Emergency Medical Technician
Milwaukee Area Technical College
Associate Degree - Criminal Justice
Milwaukee Area Technical College
Certificate Program - Certified Nursing Assistant
Quality Healthcare Options
High School Diploma -
Nathan Hale High School
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