Matthew Grisham
Tulsa,OK
Summary
Candidate with a strong base in mechanical repair, troubleshooting, and safe work practices. Operations and service experience includes diagnosing problems, completing on-site repairs, training team members, and coordinating complex logistics with a focus on reliability and quality.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Technician
Welch Industries
Marble Falls , TX
05.2026 - Current
- Performed onsite repair of equipment at customer locations.
- Diagnosed mechanical issues using test tools and visual checks.
- Diagnosed problems and determined solutions for various customer issues.
- Repaired faulty parts and restored machines to working condition.
- Installed replacement components following Welch Industries service procedures.
- Communicated with clients for outstanding customer service and to increase repeat business.
Operations Manager
Wilderness River Outfitters
Salmon, ID
05.2018 - 03.2026
- Wilderness River Outfitters (WRO) is an outfitter offering multi-day adventures and expeditions in Idaho, Montana, and Alaska/Canada. I began as a guide and was promoted to Operations Manager in 2020. This role involves team management, customer service, and adaptive problem-solving. It also requires extensive logistics management, including scheduling pilots, coordinating equipment transport, and managing third-party providers, all demanding a comprehensive, big-picture mindset.
- Managed daily employee workflows to enhance productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Evaluated existing processes and updated operating routines to enhance employer efficiency.
- Conducted training sessions for team members on procedures, systems, and job expectations to ensure clarity and consistency.
- Prepared reports, tracked work activity, and shared updates with senior leadership.
Owner/Operations Manager
Wild Adventure Outfitters
Terlingua, TX
10.2018 - 01.2025
- Coordinated daily operations and workflow for employer business activities.
- Managed scheduling, booking, and sales tasks while performing outdoor field responsibilities.
- Developed staff schedules to enhance team workflow, coverage, and shift assignments.
- Maintained safety procedures, quality standards, and workplace compliance across operations
- Worked as outfitter at Big Bend National Park, supporting family vacations and rugged river adventures for small groups on Rio Grande, Pecos, and Devils River trips during spring and fall seasons.
Carpenter Apprentice
River Birch Builders
Ashville, North Caronline
05.2012 - 05.2015
- River burch builders was a high end custom home builder. We offered carpentry and general contracting. As an apprentice I used an eagerness to learn and attention to detail to support various construction tasks Supported construction projects by performing various on-site tasks.
- Installed framing, decking, and finish trim on custom home builds.
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
- Maintained a safe work environment by adhering to all safety policies and procedures while performing job duties.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX05-2008
Skills
- Technical Troubleshooting
- Logistics
- Problem Solving
- Equipment Maintenance
- Attention to Detail
- Team Management
- Customer Service
- Communication
- Time Management
- Willingness to learn
- Professionalism
- Risk Management
Personal Information
Date of Birth: 1989-09-22
Certification
- Wilderness First Responder NOLS Wilderness Medicine
- Swift Water Rescue Swiftwater Safety Institute
- Osha 10 hour
- CPR American Red Cross
Timeline
Service Technician
Welch Industries
05.2026 - Current
Owner/Operations Manager
Wild Adventure Outfitters
10.2018 - 01.2025
Operations Manager
Wilderness River Outfitters
05.2018 - 03.2026
Carpenter Apprentice
River Birch Builders
05.2012 - 05.2015
High School Diploma -
Waxahachie High School