Matthew Grzyb
Ann Arbor,MI
Summary
Server with strong understanding of hospitality, food and beverage industries. Extensive knowledge of cuisine and food with wine pairings. Personable individual possessing strong work ethic and great flexibility. With over 23 years worth of experience, fine dining is my vocation and not an everyday job. I strive to evolve every day I walk the floor!
Overview
28
28
years of professional experience
Work History
Lead Server/ Bartender/ Sommelier
Vinology
Ann Arbor, MI
07.2007 - 06.2023
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Leveraged POS system to receive and take guest orders and process payment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Interacted and engaged with patrons to promote friendly environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Was responsible with keys for locking/unlocking all important areas of the establishment.
- Took care of discounts and comps for employees.
Server/ Trainer/ Sommelier
Quarter Bistro & Tavern
Ann Arbor, MI
03.2006 - 06.2007
- Work experience similar or the same as previous entered employment for fine dining service.
One of 4 Lead Servers
Gandy Dancer - Ann Arbor
Ann Arbor, MI
03.2003 - 06.2007
- Work experience is similar or the same as previous entered employments for fine dining service.
Busser/ Server/ Trainer
Steve and Rocky"s
Novi, MI
12.2000 - 07.2004
- 1st of 4 fine dining jobs over 23 years and where I started to learn my craft as it continuously evolves till this day.
Foreman/ Landscaper/ Brickpaver
Reanimation Landscape Services
Scio Township, MI
03.2014 - 08.2017
Head of Lawn Crew/ Brickpaver/ Snow Removal
A & R Landscapes LLC
Commerce, MI
04.1995 - 08.2007
Education
Bachelor of Arts - ClCIV/ ENGLISH
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Staff Supervision
- Critical Thinking
- Tableside Service
- Point of Sale (POS) System Operations
- Banquet Coordination
- Food and Beverage Upselling
- Wine Knowledge
- Staff Training
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Dining Customer Service
- Wine Pairings
Timeline
Foreman/ Landscaper/ Brickpaver
Reanimation Landscape Services
03.2014 - 08.2017
Lead Server/ Bartender/ Sommelier
Vinology
07.2007 - 06.2023
Server/ Trainer/ Sommelier
Quarter Bistro & Tavern
03.2006 - 06.2007
One of 4 Lead Servers
Gandy Dancer - Ann Arbor
03.2003 - 06.2007
Busser/ Server/ Trainer
Steve and Rocky"s
12.2000 - 07.2004
Head of Lawn Crew/ Brickpaver/ Snow Removal
A & R Landscapes LLC
04.1995 - 08.2007
Bachelor of Arts - ClCIV/ ENGLISH
University of Michigan - Ann Arbor