Matthew Guinther
Jacksonville,FL
Summary
Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier
Follett Bookstore
07.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
Cefcostores
01.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Handle all store responsibilities including janitorial work and customer service alone on overnight shifts.
Customer Service Representative
Game Exchange
07.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cleaned and organized inventory and storefront while handeling customer service.
Plumbers Assistant
Patriot Mechanical
06.2020 - 05.2021
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Performed Basic manual labor and maintenance of tools under the instruction of the lead plumber.
Education
Associate of Arts - History
Temple College
Temple TexasAssociate of Arts - History
University of North Florida
Jacksonville, FL05.2027
Skills
- Total Sales Reconciliation
- Safety Verifications
- Handheld Computer Device Software
- Microsoft Office
- Hospitality and Accommodation
- Speaking
- Money Handling
- Verbal and Written Communication
Timeline
Cashier
Follett Bookstore
07.2023 - 08.2023
Customer Service Representative
Cefcostores
01.2022 - 09.2022
Customer Service Representative
Game Exchange
07.2021 - 11.2021
Plumbers Assistant
Patriot Mechanical
06.2020 - 05.2021
Associate of Arts - History
Temple College
Associate of Arts - History
University of North Florida
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