Matthew Gunning
Wawa
Tom's River,NJ
Summary
Dynamic Customer Service Representative with proven expertise at Wawa in complaint resolution and POS systems. Successfully enhanced customer loyalty through empathetic service and effective problem-solving. Recognized for maintaining high service standards and managing high-stress situations, ensuring smooth operations and customer satisfaction in a fast-paced retail environment.
Work History
Customer Service Representative
- Greeted customers, resolved concerns, and delivered fast, friendly service across busy store shifts.
- Operated POS register, processed payments accurately, and balanced cash drawer with consistency.
- Restocked merchandise, organized displays, and kept high-traffic areas neat and accessible.
- Addressed customer issues quickly, escalating complex matters when needed to protect satisfaction.
- Followed safety procedures, maintained clean workspaces, and supported store compliance expectations.
- Trained new team members on service routines, register use, and store policies.
- Coordinated with team members to manage priorities, reduce wait times, and sustain workflow.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Marketing - Marketing
- Completed professional development in Marketing
- Awarded Magna Cum Laude
Associates In Science - Business Administration
- Awarded Deans List
Skills
Complaint resolution
Retail store support
Service standard compliance
POS systems expert
Money handling abilities
Creative problem solving
Timeline
Customer Service Representative
Wawa
10 2018 - 10 2026Read More
West Chester University of Pennsylvania
Marketing from Marketing
05/2023Read More
Delaware County Community College
Associates In Science from Business Administration
Read More