Matthew Hall
Westby,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Borgen's Cafe
11.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host
Old Towne, Inc.
11.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Accommodated special seating requests for guests to enhance satisfaction.
Delivery Driver
Pizza Hut
02.2022 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Online Grocery Associate
Walmart
10.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Online Grocery Associate
Walmart
09.2019 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cart Pusher
Walmart
09.2018 - 08.2019
- Gathered shopping carts and maintained organized cart storage at store entrance.
- Gathered carts manually and with remote controlled cart pusher.
- Removed litter from parking lot, planters and cart storage areas.
- Cleared parking lot of litter and foreign debris.
- Periodically disinfected carts preventing spread of disease.
- Collected carts left in parking areas and returned to retail stores.
- Offered carts to patrons.
Garden Center Associate
Walmart
05.2018 - 08.2018
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Stocker/Unloader Associate
Walmart
05.2017 - 05.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
Dishwasher
Borgen's Cafe
05.2015 - 10.2017
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - General Studies
Western Technical College
La Crosse, WINo Degree - General Studies
University of Wisconsin - La Crosse
La Crosse, WIHigh School Diploma -
Westby High School
Westby, WI05.2018
Skills
- Supply Restocking
- Verifying Order Accuracy
- Attention to Detail
- Dining Area Maintenance
- Point of Sale Operation
- Cash Handling
- Order Accuracy
- Menu Memorization
- Prioritizing Orders
- Flexible Schedule
- Customer Service
Timeline
Server
Borgen's Cafe
11.2022 - 08.2023
Host
Old Towne, Inc.
11.2022 - 08.2023
Delivery Driver
Pizza Hut
02.2022 - 05.2022
Online Grocery Associate
Walmart
10.2021 - 04.2022
Online Grocery Associate
Walmart
09.2019 - 10.2021
Cart Pusher
Walmart
09.2018 - 08.2019
Garden Center Associate
Walmart
05.2018 - 08.2018
Stocker/Unloader Associate
Walmart
05.2017 - 05.2018
Dishwasher
Borgen's Cafe
05.2015 - 10.2017
No Degree - General Studies
Western Technical College
No Degree - General Studies
University of Wisconsin - La Crosse
High School Diploma -
Westby High School