Matthew Hall
Gilbert,AZ
Summary
Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Canteen
Phoenix, Arizona
08.2025 - Current
- Resolved daily customer inquiries and issues, enhancing customer satisfaction.
- Coordinated cross-departmental communication to align on customer requirements.
- Maintained optimal inventory levels to ensure timely fulfillment of customer needs.
- Conducted training for new technicians on ice machine installation and maintenance procedures.
Service Technician
Canteen
San Diego, CA/ Phoenix, AZ
09.2024 - 08.2025
- Troubleshot technical issues, improving machine functionality and enhancing service reliability.
- Conducted routine inspections, identifying maintenance needs to ensure optimal service conditions.
- Installed and maintained ice/coffee machines at various client locations.
- Provided customer support, promptly addressing inquiries and resolving concerns to enhance client satisfaction.
Warehouse Supervisor/Service Administrator
Aramark Refreshment Services
San Diego, CA
04.2022 - 09.2024
- Coordinated inventory management to ensure accurate stock levels and timely deliveries.
- Managed daily operations for technicians, scheduling work order assignments and overseeing repairs.
- Maintained a 97% CFR, and averaged (18) days on hand for warehouse metrics.
- Led asset verification for Southern California, achieving top ranking in the region.
HVAC Technician
ASI Hastings
San Diego, CA
06.2021 - 03.2022
- Worked with team members to diagnose and resolve complex HVAC issues, improving service response times.
- Performed routine maintenance on heating and cooling units, enhancing overall system reliability.
- Delivered exceptional customer service by clearly explaining system operations, fostering client understanding and satisfaction.
Operations Supervisor
The Keating Hotel
San Diego, CA
09.2017 - 03.2020
- Supervised daily operations, enhancing guest satisfaction and ensuring service excellence.
- Coordinated staff schedules, optimizing workflow and coverage during peak hours to meet demand.
- Trained new employees on hotel policies and procedures, instilling customer service standards for consistent guest experiences.
Hotel Front Desk Agent
Ramada St. James
San Diego, CA
01.2014 - 09.2017
Skills
- Inventory management
- Problem solving
- Effective communication
- Client engagement
- Customer support
- Service coordination
- Time management
- Shipping, receiving, and warehousing
- Inter-department collaboration
- Microsoft outlook, word, and Excel
- Technical support
Timeline
Customer Service Manager
Canteen
08.2025 - Current
Service Technician
Canteen
09.2024 - 08.2025
Warehouse Supervisor/Service Administrator
Aramark Refreshment Services
04.2022 - 09.2024
HVAC Technician
ASI Hastings
06.2021 - 03.2022
Operations Supervisor
The Keating Hotel
09.2017 - 03.2020
Hotel Front Desk Agent
Ramada St. James
01.2014 - 09.2017