Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Harmon

DeLand,FL

Summary

Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level maintenance/crew member position. Ready to help team achieve company goals. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

18
18
years of professional experience

Work History

Crew Member

McDonald's
04.2023 - Current
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.

Customer Service Associate

Domino's Pizza
03.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Developed and actualized customer service initiatives to decrease wait times.

Shift Lead

Little Caesars
08.2021 - 02.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Sandwich Artist

SUBWAY®Restaurants
07.2021 - 07.2021
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.

Crew Member

Zaxbys
05.2021 - 06.2021
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Sign Holder

Gold Mine Pawn Shop
04.2021 - 04.2021
  • Worked outside for extended periods of time and during inclement weather.
  • Presented enthusiastic, positive image to greet customers.
  • Used enthusiasm and movement to attract attention of passing motorists or pedestrians.
  • Tossed, caught and flipped signs to attract attention to sales and promotions.
  • Pointed customers towards store using spinning signage.

Delivery Driver/Prep Cook

Pizza Hut
11.2020 - 01.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared and served various food items in fast-paced [Type] environment.

Dasher

DoorDash
10.2018 - 10.2020
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Sandwich Artist

SUBWAY®Restaurants
05.2015 - 05.2016
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.

Cashier/Customer Service Associate

Walmart
10.2012 - 11.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Sandwich Artist

SUBWAY®Restaurants
09.2011 - 11.2011
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Assisted customers in choosing menu items by providing food complementing information.

Crew Member

Little Caesars
12.2007 - 08.2008
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.

Stock Associate

Winn Dixie Supermarket
04.2005 - 11.2007
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Education

GED -

Daytona State College
Deltona, FL
09.2007

Skills

  • Food Processing
  • Heavy Lifting
  • Food Running
  • Food Preparation and Safety
  • Clear Communication
  • Safety
  • Cleaning
  • Production Line Work
  • Cash Handling
  • Teamwork and Collaboration
  • Daily Food Preparation
  • Taking Orders
  • Quality Assessments
  • Setup and Breakdown Procedures
  • Workplace Efficiency
  • Food Production Processes
  • Handling Complaints
  • Stocking and Replenishing
  • Store Opening and Closing
  • POS Terminal Operation
  • Operate Cash Register
  • Process Payments
  • Balance Cash Drawers
  • Employee Training and Supervision
  • Interactive Communication Skills
  • Time Management
  • Kitchen Safety Standards
  • Quality Control Checks
  • Salesmanship
  • Raw Materials Handling

Timeline

Crew Member

McDonald's
04.2023 - Current

Customer Service Associate

Domino's Pizza
03.2022 - 12.2022

Shift Lead

Little Caesars
08.2021 - 02.2022

Sandwich Artist

SUBWAY®Restaurants
07.2021 - 07.2021

Crew Member

Zaxbys
05.2021 - 06.2021

Sign Holder

Gold Mine Pawn Shop
04.2021 - 04.2021

Delivery Driver/Prep Cook

Pizza Hut
11.2020 - 01.2021

Dasher

DoorDash
10.2018 - 10.2020

Sandwich Artist

SUBWAY®Restaurants
05.2015 - 05.2016

Cashier/Customer Service Associate

Walmart
10.2012 - 11.2012

Sandwich Artist

SUBWAY®Restaurants
09.2011 - 11.2011

Crew Member

Little Caesars
12.2007 - 08.2008

Stock Associate

Winn Dixie Supermarket
04.2005 - 11.2007

GED -

Daytona State College
Matthew Harmon