Matthew Harpell
The North Face Inc.
Park City,UT
1
Language
4
years of professional experience
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Work History
Supervisor
4 Months- Supervised sales floor operations, ensuring prompt customer support and consistent service standards.
- Coached associates on product knowledge, selling techniques, and store procedures.
- Coordinated daily task execution across merchandising, replenishment, and register coverage.
- Monitored inventory accuracy, supported stockroom organization, and resolved merchandising discrepancies.
- Communicated performance expectations, reinforcing accountability and efficient workflow completion.
Brand Ambassador
4 Months- Delivered personalized clienteling to build loyalty and strengthen luxury shopping experiences.
- Presented product knowledge to guide customers through apparel, accessories, and seasonal collections.
- Supported visual merchandising standards to maintain polished, brand-consistent selling floor presentation.
- Assisted sales floor operations by handling fitting room organization, restocking, and merchandise recovery.
- Resolved customer concerns promptly to protect satisfaction and preserve premium brand reputation.
Data Analyst
1 Year 11 Months- Conducted comprehensive analysis of trade confirmations across multiple brokers, ensuring accuracy of commissions, trade destinations, and security details, improving data completeness by over 95%
- Implemented and maintained a rigorous reconciliation process, identifying and resolving discrepancies in trade data to maintain financial integrity.
- Cultivated relationships with office maintenance managers to enhance operational efficiency.
- Performed IT maintenance tasks to ensure optimal system performance during trading hours. by communicating and working with our IT specialist to ensure our routers were up and running properly during intraday trading sessions.
Snowboard Instructor
5 Months- Delivered high-quality lessons using techniques from AASI clinics to enhance customer satisfaction.
- Fostered a collaborative learning environment among students to boost overall customer satisfaction.
- Instructed snowboard lessons for varied skill levels, adapting coaching techniques to individual learning styles.
- Demonstrated safe riding practices, equipment use, and mountain etiquette throughout daily instruction.
- Assessed student abilities quickly and matched lesson plans to improve progression and confidence.
Education
No Degree - Business
- Studied business management for two years at the University of Denver, then the pandemic started.
High School Diploma
Skills
Microsoft Office expertise
Process improvement
Strategic planning
Staff management
Customer service
Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Made a trade confirmation SOP
Languages
English
Native or Bilingual
Timeline
Supervisor
The North Face Inc.
10.2025 - 02.2026Read More
Brand Ambassador
Ralph Lauren
07.2025 - 11.2025Read More
Data Analyst
Meraki Global Advisors
09.2022 - 08.2024Read More
Snowboard Instructor
Vail
10.2021 - 03.2022Read More
Denver University
No Degree from Business
Read More
Lydian Academy
High School Diploma
Read More