Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Haynes

Las Vegas,NV

Summary

Results-driven professional with extensive experience in retail operations and team management. Skilled in customer needs assessment, cash handling, and visual merchandising, contributing to improved store performance and positive shopping experiences.

Overview

7
7
years of professional experience

Work History

Lead Sales Associate

Hudson News
Las Vegas, NV
01.2022 - Current
  • Supervised daily operations, ensuring optimal product availability and customer satisfaction.
  • Trained and mentored new sales associates on company policies and customer service standards.
  • Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Maintained visual merchandising standards, contributing to a welcoming store environment for customers.
  • Processed and stocked merchandise in accordance with store standards.

Sales Associate

Hudson News
Las Vegas, NV
02.2021 - 01.2022
  • Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
  • Analyzed customer feedback to identify trends and recommend improvements for service delivery.
  • Maintained cleanliness and organization of the sales floor to create an inviting atmosphere for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Socks and Bottoms
Las Vegas, NV
08.2020 - 02.2021
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Collaborated with management to implement sales strategies that boosted overall store revenue.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Hudson News
Las Vegas, NV
06.2019 - 05.2020
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Associate of Science - Engineering

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Sunrise Mountain High School
Las Vegas, NV
05-2016

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Teamwork and collaboration
  • Customer needs assessment

Timeline

Lead Sales Associate

Hudson News
01.2022 - Current

Sales Associate

Hudson News
02.2021 - 01.2022

Sales Associate

Socks and Bottoms
08.2020 - 02.2021

Sales Associate

Hudson News
06.2019 - 05.2020

Associate of Science - Engineering

College of Southern Nevada

High School Diploma -

Sunrise Mountain High School