Matthew Heinonen
Otsego,Minnesota
Summary
Dynamic leader with proven expertise in team motivation and bartending, honed at The Lookout Bar and Grill. Excelled in fostering customer loyalty and maintaining high safety standards, while empowering teams at Twin City Lawn and Landscape for peak performance. Skilled in collaborative efforts and alcohol awareness, ensuring operational excellence and superior service delivery.
Overview
11
11
years of professional experience
Work History
Bartender/Manager
The Lookout Bar and Grill
02.2016 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Operations Manager
Twin City Lawn and Landscape
11.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Dispatch and oversee drivers during snowstorms
- Ensure all 800+ accounts are completed in a timely manner
Firefighter
Maple Grove Fire Department
12.2018 - 03.2021
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Education
GED -
North Hennepin Community College
Minneapolis, MNSkills
- Menu development
- Team motivation
- Alcohol awareness
- Collaborative mindset
- Brand representation
- Bartending expertise
- Clear and effective communication
- Customer service expertise
- Service-oriented mindset
- Highly reliable
Timeline
Firefighter
Maple Grove Fire Department
12.2018 - 03.2021
Bartender/Manager
The Lookout Bar and Grill
02.2016 - Current
Operations Manager
Twin City Lawn and Landscape
11.2013 - Current
GED -
North Hennepin Community College
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