Matthew Helms
Marianna
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wallstreet Markets
Dothan
11.2023 - 03.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Assistant Store Manager
Grocery Outlet
Marianna
11.2012 - 11.2023
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained new employees on store policies, procedures and customer service standards.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated work to staff, setting priorities and goals.
- Coordinated with vendors to secure product availability at competitive prices.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions.
Grocery Manager
Winn Dixie Supermarket
Marianna
01.2008 - 11.2012
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and stock shelves with new merchandise.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Overnight Receiving Manager and Stocker
Walmart
Marianna
07.2007 - 01.2008
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated with vendors regarding shipping schedules and delivery expectations.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Collected merchandise returns from sales floor, checked price tags, and hung on racks.
- Monitored stock levels and initiated reorder processes when necessary.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Stocker
Piggly Wiggly Grocery Store
Graceville
01.2007 - 06.2007
- Faced products on shelves and displays to meet company policies.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Organized storage areas for efficient use of space.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Coordinated with management to identify and resolve inventory discrepancies.
- Stocked shelves with merchandise to ensure availability of products for customers.
Education
High School Diploma -
Jackson Academy of Applied Technology
Marianna, FL05-2006
Skills
- Customer service
- Inventory management
- Employee training
- Performance evaluation
- Problem-solving
- Cash handling
- Team building
Certification
- Servsafe
- Forklift Certification
- Electric Pallet jack
References
References available upon request.
Timeline
Assistant Manager
Wallstreet Markets
11.2023 - 03.2025
Assistant Store Manager
Grocery Outlet
11.2012 - 11.2023
Grocery Manager
Winn Dixie Supermarket
01.2008 - 11.2012
Overnight Receiving Manager and Stocker
Walmart
07.2007 - 01.2008
Stocker
Piggly Wiggly Grocery Store
01.2007 - 06.2007
High School Diploma -
Jackson Academy of Applied Technology