Matthew Hernandez
Fontana,CA
Summary
Enthusiastic Sales and Customer Service professional with knowledge in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff.
Overview
6
6
years of professional experience
Work History
Sales Representative
California Cargo Company, GP
01.2021 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Out - Field Sales Representative.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Customer Service Representative
Kentucky Fried Chicken
02.2018 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Jurupa Hills High School
Fontana, CA06.2021
Skills
- Network Development
- Sales Consultation
- Customer Service
- Records Management
- Client Service
- Competitor Research
Timeline
Sales Representative
California Cargo Company, GP
01.2021 - Current
Customer Service Representative
Kentucky Fried Chicken
02.2018 - 12.2020
High School Diploma -
Jurupa Hills High School
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