Matthew Hertweck
Front Of House Manager
Cleveland,OH
Summary
Hospitable Front of House Manager leveraging interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making through proven honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front of House Manager
Summer Place
09.2022 - 04.2024
- Fostered strong culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Acted as main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining positive rapport with clientele.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Acted as main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining positive rapport with clientele
Management Assistant/ Server
Music Box Supper Club
10.2018 - 09.2022
- Reviewed operational processes regularly to identify inefficiencies or bottlenecks that could be addressed for continuous improvement initiatives.
- Contributed to positive work environment with excellent interpersonal skills and ability to resolve conflicts effectively when necessary.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Supported needs of 30 - person wait staff who attended to specific needs of countless customers daily for lively restaurant with social relevancy and intentionality
Education
Bachelor of Arts - Education
University of Akron
Akron, OH 08.2011 - 08.2015
Skills
Restaurant Operations
undefinedTimeline
Front of House Manager
Summer Place
09.2022 - 04.2024
Management Assistant/ Server
Music Box Supper Club
10.2018 - 09.2022
Bachelor of Arts - Education
University of Akron
08.2011 - 08.2015
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