Matthew Hill
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
To-Go Specialist
Outback Steakhouse
Conyers, GA
03.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Greeted customers and answered inquiries regarding menu items and specials.
Delivery Driver
Edible Arrangements
02.2018 - Current
- Delivery of Merchandise, Customer Service, Time Management
Merchandiser
Kellogg Garden Organics
02.2022 - 07.2022
- Account Management, Inventory Control, Travel
Seasonal Retail Merchandiser
Joann’s Fabric and Crafts
09.2020 - 12.2021
- Customer Service, Cash Handling, Stocking and Sorting (including freight), Organizing Inventory, Overnight Reset Projects
Sales Associate
Kid to Kid
06.2019 - 12.2021
- Merchandising Items, Customer Service, Cash Handling, Store Closings
Customer Service Representative
Sam’s Club
09.2014 - 01.2016
- Inventory Control of Freight, In-store demos and displays
Education
Associate’s Degree - Human Services Administration
Strayer University
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Complaint resolution
- Order Accuracy
- Detail Oriented
- Money Handling
- Payment Processing
- Menu Item Memorization
- High-volume dining
- Teamwork and Collaboration
- Time Management
- Team Collaboration
Timeline
To-Go Specialist
Outback Steakhouse
03.2023 - Current
Merchandiser
Kellogg Garden Organics
02.2022 - 07.2022
Seasonal Retail Merchandiser
Joann’s Fabric and Crafts
09.2020 - 12.2021
Sales Associate
Kid to Kid
06.2019 - 12.2021
Delivery Driver
Edible Arrangements
02.2018 - Current
Customer Service Representative
Sam’s Club
09.2014 - 01.2016
Associate’s Degree - Human Services Administration
Strayer University