Matthew Hines
Provincetown,MA
Summary
Results-driven general manager with expertise in operations management, crisis management, and customer service excellence. Proven track record of enhancing customer loyalty and optimizing processes to achieve operational objectives and increase sales. Strong leadership skills focused on delivering measurable results.
Overview
25
25
years of professional experience
Work History
General Manager
Mussel Beach Health Club
Provincetown, Massachusetts
10.2022 - Current
- Oversaw daily operations of high-volume health club in historic resort town.
- Managed budgeting, staffing, scheduling, inventory control, customer service, and sales operations, streamlining processes to support operational goals.
- Coordinated maintenance and upgrades of property and gym equipment, ensuring reliable performance and guest satisfaction.
- Cultivated long-term customer relationships through personalized service and attentiveness, enhancing customer loyalty.
Visual Merchandising Manager
ATYS Design
San Francisco, California
02.2012 - 03.2020
- Developed seasonal merchandise plans based on consumer demand forecasts, reinforcing company's design philosophy.
- Designed window displays and in-store fixtures, enhancing alignment with company's curated aesthetic.
- Regularly updated product knowledge, improving customer assistance and satisfaction.
Bar Manager
2223 Restaurant
San Francisco, California
05.2001 - 01.2012
- Oversaw bar operations and staff, creating a vibrant dining environment that attracted locals, tourists, and celebrities.
- Crafted and updated drink menus to elevate customer experience and align with chef-driven food offerings.
- Supervised bar staff, trained new hires, and enforced disciplinary procedures to uphold service standards.
Education
Bachelor of Arts - Fine Arts
Columbus College Of Art & Design
Columbus, OH06-1996
Skills
- Operations management
- Budgeting and forecasting
- Inventory control
- Crisis management
- Training and development
- Event coordination
- Customer service excellence
- Effective concise communication
Accomplishments
Artist Residency Chautauqua School Of Art 2016
Timeline
General Manager
Mussel Beach Health Club
10.2022 - Current
Visual Merchandising Manager
ATYS Design
02.2012 - 03.2020
Bar Manager
2223 Restaurant
05.2001 - 01.2012
Bachelor of Arts - Fine Arts
Columbus College Of Art & Design