Matthew H. Mercer
Salisbury,MD
Summary
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
16
16
years of professional experience
Work History
Correctional Officer Major
Eastern Correction Institution
07.2024 - Current
- Results driven correctional management professional with extensive experience overseeing daily operations within a secure correctional facility. Proven ability to lead and supervise multidisciplinary teams of correctional staff, ensuring the safety, security, and control of incarcerated individuals’ populations while maintaining strict compliance with institutional policies and regulatory standards. Skilled in staff scheduling, training, performance management, and disciplinary actions, as well as coordinating security coverage and responding effectively to emergencies, disturbances, and investigations. Adept at conducting inspections, managing incarcerated individuals related incidents, and collaborating with leadership and external agencies to support operations goals. Strong background in administrative functions, including policy development, report writing, and participation in review boards and committees, with a demonstrated commitment to organizational efficiency, safety and continuous improvement.
Correctional Officer Captain
Eastern Correction Institution
07.2021 - 07.2024
- Demonstrate the ability to lead and guide correctional officers and other staff to complete activates that contribute to the ongoing operations of the institution. Demonstrate strong problem solving and decision making skills to ensure smooth operations. Consistently analyzing problems and applying logical workable solutions. The ability to communicate effectively, both orally and in writing with supervisors, subordinates, other departments, outside agencies and inmates.
Correctional Officer Lieutenant
Eastern Correction Institution
01.2018 - 07.2021
- Responsible for directly supervising Correctional Officer Sergeants, COII and COI. Conduct frequent rounds of the institution and the grounds to ensure proper staffing and security, as well as inspect housing area for compliance with sanitation, security and health regulations.
Correctional Officer (I, II, Sergeant)
Eastern Correction Institution
07.2010 - 01.2018
- Progressively promoted from Correctional Officer I to Sergeant, demonstrating strong leadership, reliability and performance.
- Supervised, mentored, and evaluated Correctional Officers I and II, providing ongoing feedback, coaching, and corrective guidance to improve performance and ensure compliance with institutional standards.
- Oversaw daily operations within assigned housing units ensuring task were completed efficiently, safely, and in accordance with policies, post orders, and established procedures.
- Conducted regular security rounds, observing inmate behavior, cell conditions and overall environmental safety security, and sanitation.
- Identified, documented and reported unusual activity or concerns, providing thorough assessments and maintaining accurate records.
- Ensured the safety and security of staff, incarcerated individuals, and the facility through proactive monitoring, sounds decision making, and adherence to correctional best practices.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Adelphi, MD12-2022
Associates of Applied Science - Criminal Justice
Wor-Wic Community College
Salisbury, MD06-2020
Skills
- Leadership
- Relationship Building
- Decision making
- Critical Thinker
- Computer Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry and report documentation
- Records management systems
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- First aid training
Timeline
Correctional Officer Major
Eastern Correction Institution
07.2024 - Current
Correctional Officer Captain
Eastern Correction Institution
07.2021 - 07.2024
Correctional Officer Lieutenant
Eastern Correction Institution
01.2018 - 07.2021
Correctional Officer (I, II, Sergeant)
Eastern Correction Institution
07.2010 - 01.2018
Associates of Applied Science - Criminal Justice
Wor-Wic Community College
Bachelor of Science - Criminal Justice
University of Maryland Global Campus