Results-driven customer service professional with over 6 years of experience in high-volume hospitality and retail environments. Proven ability to build strong client relationships, increase customer satisfaction, and drive repeat business through effective communication and problem-solving. Skilled at working in fast-paced settings, managing competing priorities, and delivering exceptional customer experiences. Seeking to leverage interpersonal, presentation, and persuasion skills in a sales role.
Hi, I’m
Matthew Hogan
Hattiesburg,MS
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Eclipse RestaurantHattiesburg, MS
Server
07.2025 - Current
Job overview
- Deliver high-quality service to over 50 guests per shift in an upscale dining environment.
- Demonstrate extensive wine knowledge, including varietals, regions, and pairing recommendations, to enhance guest experience and increase check averages.
- Provide professional wine service, including bottle presentation, opening, and proper serving techniques.
- Guide guests through menu selections by explaining flavor profiles, and pairing options.
- Upsell premium menu items, specials, and wine selections to drive revenue.
- Execute fine dining service standards, including table presetting, coursing, and attention to detail.
- Build strong rapport with guests to encourage repeat business and long-term customer loyalty.
- Maintain composure and service quality during high-volume and high-expectation service periods.
Barefoot Models & TalentHattiesburg, MS
Film/Stage/Voice Actor
01.2018 - Current
Job overview
- Developed strong public speaking and presentation skills through live performances.
- Collaborated with diverse teams to meet strict deadlines and production goals.
- Demonstrated confidence and adaptability in high-pressure environments.
- Led creative projects, including directing and producing productions.
- Built strong networking and relationship-building abilities.
Hometown - TV ShowLaurel, MS
Design Production Assistant
03.2025 - 12.2025
Job overview
- Supported the design team with staging and dressing locations to meet production standards and creative direction.
- Transported and handled high-value furniture and design materials between warehouses and filming locations.
- Assisted with the installation of artwork, décor, and set elements to prepare spaces for filming.
- Demonstrated strong attention to detail while working in fast-paced, high-expectation environments.
- Adapted quickly to changing priorities, and solved problems on the spot to keep projects on schedule.
- Worked under tight deadlines, with limited setup windows, to ensure readiness before filming.
- Coordinated travel between locations to pick up furniture, materials, and supplies as needed.
- Collaborated closely with cross-functional teams to execute the design vision efficiently.
Don Chuy's RestaurantsHattiesburg, MS
Server/Bartender/Event Host
01.2025 - 07.2025
Job overview
- Provided bar and table service while maintaining strong customer engagement.
- Hosted weekly events, including karaoke and trivia, increasing customer participation and retention.
- Adapted quickly in a bilingual work environment to ensure clear communication across teams.
- Assisted with team coordination and meeting setup to improve operational efficiency.
Glorybound Gyro Co.Hattiesburg, MS
Server/Barback
12.2023 - 01.2025
Job overview
- Delivered attentive service in a high-volume restaurant environment.
- Collaborated with team members to ensure smooth operations during peak business hours.
- Maintained strong customer satisfaction through responsiveness and problem resolution.
Porter Public HouseHattiesburg, MS
Server
12.2022 - 12.2023
Job overview
- Provided personalized customer service to enhance the dining experience.
- Managed multiple priorities efficiently while maintaining service quality.
- Built repeat customer relationships through consistent service.
Rock & Roll SushiHattiesburg, MS
Server/Bartender
12.2021 - 12.2022
Job overview
- Delivered high-energy customer service in a fast-paced environment.
- Upsold menu items and beverages to increase overall sales.
- Maintained strong teamwork to ensure a smooth service flow.
Campus BookmartHattiesburg, MS
Retail Sales Associate
01.2019 - 12.2020
Job overview
- Assisted customers with product selection to meet their needs and drive sales.
- Maintained strong product knowledge to confidently recommend merchandise.
- Processed transactions accurately using POS systems.
- Built positive customer relationships to encourage repeat business.
- Supported merchandising and inventory organization.
Education
University of Southern MississippiHattiesburg, MS
Bachelor of Fine Arts from Performing Arts
08.2018 - 05.2022
University Overview
Skills
- Customer relationship building
- Persuasive communication
- Upselling and cross-selling
- Client retention
- Conflict resolution
- Public speaking and presentation
- Adaptability in fast-paced environments
- Time management and organization
- Team collaboration
- Problem solving
- Networking and relationship development
Timeline
Server
Eclipse Restaurant
07.2025 - Current
Design Production Assistant
Hometown - TV Show
03.2025 - 12.2025
Server/Bartender/Event Host
Don Chuy's Restaurants
01.2025 - 07.2025
Server/Barback
Glorybound Gyro Co.
12.2023 - 01.2025
Server
Porter Public House
12.2022 - 12.2023
Server/Bartender
Rock & Roll Sushi
12.2021 - 12.2022
Retail Sales Associate
Campus Bookmart
01.2019 - 12.2020
University of Southern Mississippi
Bachelor of Fine Arts from Performing Arts
08.2018 - 05.2022
Film/Stage/Voice Actor
Barefoot Models & Talent
01.2018 - Current