Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Matthew Holman

Palestine,Texas

Summary

Accomplished leader with a proven track record at Chick-fil-A and Texas Department of Criminal Justice, enhancing operational efficiency and data management. Skilled in prioritizing tasks and fostering team communication, I have significantly improved service quality and streamlined record-keeping processes. Expert in efficient data management and resilient adaptation strategies, achieving substantial improvements in workplace productivity and compliance.

Overview

4
4
years of professional experience

Work History

Administrative Assistant III - Count Room

Texas Department Of Criminal Justice- Michael Unit
Tennessee Colony, TX
08.2023 - Current
  • Foster interdepartmental cooperation, facilitate seamless communication, and contribute to a cohesive work environment within the correctional system.
  • Drive process improvements, leading to substantial time savings, and error reduction in administrative tasks across the department.
  • Oversee inmate transfers from the Michael Unit to other units across Texas.
  • Optimize Count Room processes, enhancing operational efficiency, and regulatory compliance.
  • Ensure that the security staff has accurate counts of all the inmates assigned to different housing areas, to verify that there are the correct number of inmates on the unit.
  • Communicate with the State Classification Committee to ensure that the number of inmates who are being transferred to the unit is able to be accommodated based on their custody level, age, weight, and housing restrictions.
  • Manage the retention of Count Room documents, ensuring timely off-unit destruction in compliance with policy guidelines.
  • Provide all work and lay-in rosters to different departments in the unit to maintain inmate management and compliance.
  • Enter all inmate housing and job changes into a DOS-based system for inmate tracking.

Clerk II - Disciplinary

Texas Department Of Criminal Justice- Michael Unit
Tennessee Colony, TX
06.2023 - 07.2023
  • Managed disciplinary records with precision, ensuring compliance with correctional policies and procedures. Streamlined documentation processes, enhancing efficiency.
  • Coordinated with various departments to maintain accurate disciplinary files, and facilitated smooth information flow.
  • Analysed disciplinary trends, providing valuable insights. Implemented data-driven strategies to address recurring issues effectively.
  • Meticulously maintained disciplinary records, ensuring accuracy and completeness. Conducted thorough reviews to uphold the integrity of the disciplinary system.
  • Optimized record-keeping processes, reducing processing time, and enhancing departmental efficiency. Contributed to more effective inmate behavior management.

Clerk II - Inmate Records

Texas Department Of Criminal Justice- Michael Unit
Tennessee Colony, TX
02.2023 - 05.2023
  • Streamlined inmate record management processes, enhancing data accuracy and retrieval speed. Implemented new filing system, reducing document processing time by half.
  • Fostered strong interdepartmental relationships, facilitating smooth information flow.
  • Coordinated with various units to ensure timely updates of inmate records.
  • Meticulously maintained and updated inmate records, ensuring compliance with state regulations. Conducted regular audits to identify and rectify discrepancies.

Shift Supervisor

STARBUCKS COFFEE COMPANY
Palestine, TX
10.2021 - 12.2022
  • Led baristas, enhanced service and workflow, and boosted customer satisfaction and repeat visits.
  • Managed inventory, reducing waste, and increasing profitability through efficient practices.
  • Maintained quality control, ensuring consistent product standards, and compliance with regulations.
  • Conducted safety audits, upholding health standards, and improving workplace safety.
  • Developed peak-hour strategies, enhancing store performance and customer experience.

Housing Ambassador

Sam Houston State University.
Huntsville, TX
08.2021 - 10.2021
  • Supported incoming students in securing accommodation, aiding their transition to university life and enhancing engagement.
  • Implemented strategies for increased housing program awareness and engagement.
  • Led campus tours, fostering connections between prospective students and SHSU.
  • Managed housing records, improving efficiency, and ensuring data confidentiality.

Team Captain

Chick-fil-A
Palestine, TX
10.2020 - 07.2021
  • Led the customer service team, improving satisfaction and efficiency.
  • Enhanced team communication, resolving issues swiftly.
  • Reduced order wait times, boosting throughput.
  • Guided the team in complex interactions, improving skills.
  • Optimized operations, maintaining high service quality.

Education

Associate of Arts -

Trinity Valley Community College
Palestine, TX
05-2021

High School Diploma -

Palestine High School
Palestine, TX
05-2021

Skills

  • Prioritization and Time Management
  • Efficient Data Management
  • Statistical Analysis
  • Data Interpretation
  • Logical Problem Solving
  • Task Coordination
  • Resilient Adaptation Strategies
  • Training Facilitation

Refrences

  • Kasey Spann, Texas Department Of Criminal Justice - Mark W. Michael Unit Kasey.Spann@tdcj.texas.gov (903) - 928 - 2311 Ext: 1248
  • Jennifer Brown, Texas Department Of Criminal Justice - Skyview/Hodge Unit Complex Jennifer.Brown@tdcj.texas.gov (903) - 683 - 5781 Ext: 1106
  • Malissa Moretensen, Texas Department Of Criminal Justice - George Beto Unit Malissa.Moretensen@tdcj.texas.gov (903) - 928 - 2217 Ext: 3201

Timeline

Administrative Assistant III - Count Room

Texas Department Of Criminal Justice- Michael Unit
08.2023 - Current

Clerk II - Disciplinary

Texas Department Of Criminal Justice- Michael Unit
06.2023 - 07.2023

Clerk II - Inmate Records

Texas Department Of Criminal Justice- Michael Unit
02.2023 - 05.2023

Shift Supervisor

STARBUCKS COFFEE COMPANY
10.2021 - 12.2022

Housing Ambassador

Sam Houston State University.
08.2021 - 10.2021

Team Captain

Chick-fil-A
10.2020 - 07.2021

Associate of Arts -

Trinity Valley Community College

High School Diploma -

Palestine High School

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Matthew Holman