Matthew Hoving
Spring,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Matty Hov Sports Cards and Collectibles
The Woodlands, TX
05.2021 - Current
- Created budgets and monitored expenses to stay within budget limits.
- Analyzed market trends to inform product offerings and pricing decisions.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Developed business plans and strategies to grow small business.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
- Designed detailed business plans to outline finances, goals and operations of company.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
Project Manager
JP Morgan Chase
Chicago, IL
06.2015 - 01.2021
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Developed and maintained project plans, timelines, and budgets.
- Facilitated resolution of conflicts between team members when necessary.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Created and implemented processes to ensure successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Customer Service Team Lead
Lending Solutions
Elgin, IL
03.2012 - 04.2015
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Conducted regular performance reviews for each member of the team to monitor progress and provide feedback.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Enforced compliance with company standards related to safety, security, quality assurance.
- Analyzed customer feedback data to determine areas of opportunity or needed improvements in services offered.
Assistant Security Manager
Presence St. Joseph Hospital
Elgin, IL
01.2008 - 10.2011
- Performed background checks on new hires prior to their employment.
- Responded quickly to alarms or emergencies reported by staff members.
- Conducted security audits and assessments to identify risks and vulnerabilities.
- Conducted regular patrols around the premises to monitor any unusual activity.
- Scheduled shifts for Security Officers according to operational needs.
- Investigated security incidents, including employee misconduct.
- Maintained records of all security activities as required by law or company policy.
- Drafted monthly performance reviews for Security Officers under supervision.
- Developed, implemented, and maintained security policies, procedures, and protocols.
Education
MBA - Business Administration
Capella University
Minneapolis, MN07-2019
Bachelor of Science - Business Administration Admins
Capella University
Minneapolis, MN12-2018
Bachelor of Science - Education
Northern Illinois University
Dekalb, IL05-2012
Skills
- Budget Management
- Business growth and retention
- Payroll Administration
- Planning and execution
- Staffing
- Employee Development
- Complex Problem-Solving
- Organization
- Analytical
- Conflict Resolution
- Planning
- Customer Empathy
- Team Management
Affiliations
- Father of Four.
- Husband to the most wonderful woman.
- Proud owner of three dogs.
- Believer in Christ and follower.
Accomplishments
- University of Illinois Football Scholarship
- 4.0 GPA throughout Business Degrees
- Leadership positions throughout my work history.
References
References available upon request.
Timeline
Small Business Owner
Matty Hov Sports Cards and Collectibles
05.2021 - Current
Project Manager
JP Morgan Chase
06.2015 - 01.2021
Customer Service Team Lead
Lending Solutions
03.2012 - 04.2015
Assistant Security Manager
Presence St. Joseph Hospital
01.2008 - 10.2011
MBA - Business Administration
Capella University
Bachelor of Science - Business Administration Admins
Capella University
Bachelor of Science - Education
Northern Illinois University
Similar Profiles
Will HaskinWill Haskin
Sales Associate at True Sports Cards and CollectiblesSales Associate at True Sports Cards and Collectibles
Paul MuellerPaul Mueller
Operations at Mitch's Sports Cards And CollectiblesOperations at Mitch's Sports Cards And Collectibles
SANTIAGO U. GARABÁNSANTIAGO U. GARABÁN
Sales Associated at Webber Balloons, Cards, and CollectiblesSales Associated at Webber Balloons, Cards, and Collectibles