Matthew Huff
Springfield,MO
Summary
Dynamic and results-oriented professional with a proven track record, enhancing customer satisfaction and efficiently managing high-pressure situations. Skilled in multitasking and team collaboration, I excel in guest engagement and time management, significantly contributing to workplace excellence and team success.
Overview
2
2
years of professional experience
Work History
Host
Jimm's Steakhouse & Pub
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Resident Assistant
Missouri State University
08.2023 - 05.2024
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Front End Associate
Walmart
12.2022 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
Education
MBA -
Missouri State University
Springfield, MO12.2026
Bachelor of Science - Management And Leadership
Missouri State University
Springfield, MO12.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Guest Engagement
Timeline
Host
Jimm's Steakhouse & Pub
03.2024 - Current
Resident Assistant
Missouri State University
08.2023 - 05.2024
Front End Associate
Walmart
12.2022 - 02.2024
MBA -
Missouri State University
Bachelor of Science - Management And Leadership
Missouri State University
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