Matthew Isles
Mechanicville
Summary
A total of a year and three months of administrative assistance and support as well as data entry, experience in using office software such as Microsoft Word, Excel, and Outlook and data entry operating system experience spanning the same amount of time. Excellent verbal and written communications were existential in ensuring that project deadlines were met or completed well ahead of schedule for five to six consecutive months, allowing the advancement of several projects.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Nesco Resource
09.2022 - 11.2023
- Worked with Quality Assurance database and Sharepoint
- Worked with a team on data entry and metrics data, logging change notification and initiate change notification documentation while maintaining the filing system and tracking documentation flow
- Conceptualized the data for weekly meeting presentation, kept meeting minutes constantly updated
- Knowledge with documentation systems and databases allowed the team to drive the project assigned to be completed a full month ahead of the FDA's schedule
- Accurate verbal and written communication via email and phone systems led to quick resolutions of issues that may have arisen by hours or days of investigation into customer complaints
- Completion of the data entry project and administrative assistance with the managers of departments brought the efficiency of the Quality Assurance system up by 10%
Pilot Operator
SI Group
02.2014 - 10.2019
- Ran varying resin campaigns in kettles/reactors ranging from 10 liters up to 1000 gallon units
- Led a project that required detailed knowledge of equipment from previous manufacturing experience that brought in a multi-million dollar resin process
- Often worked side by side with chemists and customers from other companies to refine or improve upon projects that would yield a 5% to 10% increase in effectiveness of the resin manufactured in the main factories
- Learned basic Quality Control analytical skills, such as pH and viscosity, to ensure results were well within customer standards ensuring consumer safety.
Education
Associate of Arts and Sciences - AAS - Criminal Justice/Police Science
Hudson Valley Community College
01.1997
Skills
- Documentation
- Incident Investigation and Response
- Detailed Report writing and Communication
- Quality Control
- Product Development
- Data Entry
- Analytical Skills
- Consumer Products
- Computer Skills
- Customer Service
Timeline
Administrative Assistant
Nesco Resource
09.2022 - 11.2023
Pilot Operator
SI Group
02.2014 - 10.2019
Associate of Arts and Sciences - AAS - Criminal Justice/Police Science
Hudson Valley Community College