Matthew O'Connor

Account Manager

Schenectady,NY

Summary

Reliable and upbeat bakery technician dedicated to promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Strong understanding of the needs of ISB customers, striving to build lasting relationships based on trust and dependability. Organizational strengths and superior work ethic make me a valuable asset in delivering exceptional service. Professional cake decorator excelling in time management and organizational skills, ensuring that every detail is carefully attended to and schedules are met. Customer service and client relations expertise further enhance ability to provide an exceptional experience for all customers.

Overview

years of professional experience

Work History

Account Manager/Bakery Technician

Affinity Group

04.2015 - Current

Conducted product demonstrations to highlight features and redirect objections to positive aspects
Helped cultivate and maintain business relationships by professionally handling partner and customer needs
Received and organized vendors samples for use by sales team
Documented customer complaints and completed corrective action requests
Provided best-in-class real-time sales support for customers while leading by example for sales team members
Collaborated with upper management to implement continuous improvements and exceed team goals
Managed accounts to retain existing relationships and grow share of business
Increased client satisfaction by building strong relationships and addressing their needs promptly.

Co-Owner

Coccadotts Cake Shop

07.2007 - 10.2014

Managed day-to-day business operations across multiple locations, including accounting, finance, HR, marketing and public relations
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Assisted with growing the business operations from opening with one location and 3 employees to four retail locations, a warehouse production facility and over 50 employees
Grew annual sales from opening to $1.7M over 7 years
Assisted with weekly production of over 200 everyday cakes, 20+ wedding cakes and 10,000 cupcakes in the warehouse facility

Cake Decorator/Wedding Cake Consultant

Vanilla Bean Baking Company

05.2002 - 06.2007

Worked with customers to define cake vision based on color, theme, size and price
Verified accuracy of orders while meeting strict deadlines on producing completed products
Used variety of baking and decorating equipment such as mixers, compressors, cookie depositors and other confectionery items
Managed material inventory and ordered new products when needed
Attended bridal industry events to promote services and build relationships with prospective vendors and clients

Education

Associate of Arts - Culinary Arts

New England Culinary Institute At Essex, Essex Junction, VT

12.2000

Skills

Customer Engagement
Effective Leadership
Detail-oriented
Relationship-Building
Consistent Professional Commitment

Skilled Trainer
Adaptable and Creative Solutions
Account Oversight
Teamwork and collaboration

Timeline

Account Manager/Bakery Technician - Affinity Group

04.2015 - Current

Co-Owner - Coccadotts Cake Shop

07.2007 - 10.2014

Cake Decorator/Wedding Cake Consultant - Vanilla Bean Baking Company