Open To Work
Matthew Jacobsen
Florence,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
Retail Customer Service Associate
lecker liquor
Lake Oswego, Oregon
11.2023 - 03.2026
- Guided customers in product selection and addressed inquiries to enhance shopping experience in fast-paced retail environment.
- Executed accurate transactions using point-of-sale systems, contributing to seamless customer service.
- Maintained clean and organized store displays to optimize customer experience.
- Coordinated with team members to manage inventory effectively and ensure timely restocking of merchandise.
- Trained new associates on customer service standards and operational procedures.
- Greeted customers professionally, fostering a welcoming atmosphere.
- Established strong working relationships with co-workers through effective communication.
- Organized merchandise on store shelves for improved accessibility.
Production Machine Operator
Pacific metal
Tualatin, Oregon
01.2025 - 02.2026
- Operated production machinery, ensuring efficient metal processing and output quality.
- Collaborated with team to achieve daily production targets, enhancing overall workflow.
- Conducted quality inspections of finished products, ensuring adherence to quality standards.
- Followed safety protocols, maintaining secure and safe work environment.
- Prepared machines for operations by calibrating and testing controls and settings.
- Maintained organized work area, ensuring cleanliness and safety at all times.
- Executed minor repairs on machinery, supporting operational continuity under guidance of lead operator.
Inventory Control Specialist
Columbia Distributing
Canby, Oregon
03.2019 - 08.2024
- Transitioned from temporary night warehouse order picker to full-time cycle counter, enhancing inventory accuracy.
- Conducted regular cycle counts to ensure accurate inventory levels.
- Managed order picking and warehouse cleaning during night shifts, ensuring operational readiness.
- Restocked picking locations to minimize downtime for night team operations.
- Shifted to day shift as picker for local distributors, enhancing restocking processes.
- Unloaded incoming products and loaded trucks for in-state facilities efficiently.
- Received and created bills of lading (BOL) for proper documentation.
PCO
Nike Air MI
Beaverton, Oregon
09.2018 - 06.2019
- Operated auxiliary equipment for cutting and inflating athletic shoe parts.
- Conducted quality inspections on finished products to ensure standards.
- Packaged and documented quantities of inspected parts for inventory tracking.
- Maintained cleanliness of machines and workstations throughout shifts.
- Executed tasks involving dying and inflating components efficiently.
Heat transfer/Print production/Warehouse Lead
Golfteam products
Beaverton , OR
08.2016 - 08.2018
- Executed printing of school logos on golf bags, enhancing brand visibility using vinyl and mask techniques.
- Delivered all orders ahead of schedule, consistently exceeding deadlines.
- Operated direct-to-garment printer to achieve high-quality outputs.
- Managed order picking and shipping processes, ensuring timely delivery with exceptional accuracy.
- Organized incoming shipments by product code for efficient storage.
- Trained new staff on warehouse procedures and equipment operation.
- Implemented process improvements that streamlined workflow, reducing delays in order fulfillment.
Bindery/Cleanroom
Gameday Media
Portland, Oregon
08.2014 - 11.2015
- Assisted pressman in production processes, contributing to streamlined operations.
- Executed precise cutting of large paper for collation, ensuring quality standards.
- Operated collator and binder to enhance final product assembly efficiency.
- Packaged and shipped products, maintaining accuracy in order fulfillment.
- Executed precise cutting and grommeting of banners, ensuring compliance with custom specifications.
- Delivered and installed local books and banners, enhancing client satisfaction through quality service.
Clerical Clinical Operations Assistant
Synarc/Bioclinca
Portland, Oregon
02.2013 - 06.2014
- Disassembled study binders and organized by subject for electronic scanning.
- Scanned site correspondence binders to internal electronic folder structure.
- Quality checked electronic study folder data post-scanning to ensure completeness.
- Re-filed all forms in original study binder for accurate record-keeping.
- Performed additional duties to support clinical operations as required.
Guest Service Advisor
Jiffy Lube
Kirkland, Washington
05.2011 - 02.2013
- Provided customers with service inquiries and product recommendations, enhancing overall customer satisfaction.
- Educated customers on vehicle maintenance and available services.
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to improve service processes, resulting in a more efficient workflow.
- Ensured cleanliness and organization of service area and waiting room, contributing to a welcoming environment for customers.
Technical & Customer Support
ACS
Tualatin, Oregon
05.2010 - 10.2010
- Assisted customers with troubleshooting application issues on iPhone, iPod Touch, and iPad.
- Facilitated opportunities for customers to purchase extended warranties.
- Engaged with customers to resolve technical inquiries effectively.
NE Purchasing
Integrity Logistics
Wilsonville, Oregon
10.2006 - 04.2009
- Coordinated freight load bookings with trucking companies, enhancing transportation efficiency.
- Negotiated competitive rates with customers and carriers to enhance profitability.
- Managed communication with customers and carriers through proactive call handling.
- Tracked shipments and provided real-time updates to stakeholders, ensuring transparency.
- Scheduled pickup and delivery appointments to ensure timely service.
Tire and Lube Technician
Jiffy Lube
Wilsonville, Oregon
02.2005 - 02.2006
- Conducted oil changes and fluid exchanges for various vehicle makes and models.
- Inspected tires for wear and proper inflation levels to ensure safety.
- Assisted customers with service recommendations based on vehicle needs.
- Maintained cleanliness and organization of work area and service bays.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
Assistant Superintendent
Dereck L Brown Associates
Lake Oswego, Oregon
03.2001 - 08.2004
- Began as day laborer for construction cleanup and secured full-time position for punch work.
- Executed job site cleanup to enhance safety and organization standards.
- Coordinated with superintendent on final product issues and subcontractor scheduling to ensure timely project completion.
- Operated forklift to assist in material handling at job sites.
- Conducted final building walk-throughs with new customers to ensure satisfaction.
- Performed punch work to finalize adjustments.
Education
Certificate of Technical Studies -
BCTI
Salem, OR08-2001
GED -
PCC
Portland, OR12-1999
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Order fulfillment
- Returns processing
- Shipment packing
- Visual merchandising
- Quality control
- Process improvement
- Workflow optimization
- Training new associates
- Team collaboration
- Problem solving
- Time management
- Calm under pressure
- Multitasking
- Safety compliance
- Telephone etiquette
- Customer support
- Product knowledge
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$18/hr - $50/hrTimeline
Production Machine Operator
Pacific metal
01.2025 - 02.2026
Retail Customer Service Associate
lecker liquor
11.2023 - 03.2026
Inventory Control Specialist
Columbia Distributing
03.2019 - 08.2024
PCO
Nike Air MI
09.2018 - 06.2019
Heat transfer/Print production/Warehouse Lead
Golfteam products
08.2016 - 08.2018
Bindery/Cleanroom
Gameday Media
08.2014 - 11.2015
Clerical Clinical Operations Assistant
Synarc/Bioclinca
02.2013 - 06.2014
Guest Service Advisor
Jiffy Lube
05.2011 - 02.2013
Technical & Customer Support
ACS
05.2010 - 10.2010
NE Purchasing
Integrity Logistics
10.2006 - 04.2009
Tire and Lube Technician
Jiffy Lube
02.2005 - 02.2006
Assistant Superintendent
Dereck L Brown Associates
03.2001 - 08.2004
Certificate of Technical Studies -
BCTI
GED -
PCC