Matthew Jacques
Modesto,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
C & J Clark's Shoe Store
Livermore, CA
08.2023 - 11.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Supervisor
Perfect Union
Turlock, CA
05.2021 - 07.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Lead Budtender
NRC Holistic Health Services
Modesto, CA
10.2017 - 04.2021
- Checked guests' photo identification for validity and age requirements.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Inventory Specialist
Best Buy Inc
Riverbank, CA
10.2014 - 09.2017
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Completed physical inventory counts each month.
Education
No Degree - Computer Installation And Repair Technology
Modesto Junior College
Modesto, CAHigh School Diploma -
Fred C. Beyer High School
Modesto, CA06.2008
Skills
- Business Administration
- Customer Service
- Staff Development
- Hardware Installation
- Technical Support
- Microsoft Office
- Apple IOS
- Inventory Control
- Staff Supervision
- POS Systems Operations
Timeline
Assistant Store Manager
C & J Clark's Shoe Store
08.2023 - 11.2023
Supervisor
Perfect Union
05.2021 - 07.2023
Lead Budtender
NRC Holistic Health Services
10.2017 - 04.2021
Inventory Specialist
Best Buy Inc
10.2014 - 09.2017
No Degree - Computer Installation And Repair Technology
Modesto Junior College
High School Diploma -
Fred C. Beyer High School