Matthew Janssen
Anchorage,AK
Summary
Experienced Senior Field Service Technician at GCI with a proven track record in advanced troubleshooting and team supervision. Enhanced customer satisfaction through effective problem-solving and streamlined service processes. Successfully led a team to achieve over LEO 50 installations, showcasing expertise in installation and maintenance while fostering collaboration across departments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
GCI
Anchorage, AK
10.2013 - Current
- Diagnosed and resolved technical issues on-site, enhancing customer satisfaction and operational efficiency.
- Conducted routine maintenance on equipment, ensuring optimal performance and reducing downtime.
- Collaborated with cross-functional teams to find creative and efficient solutions.
- Trained technicians on best practices for equipment repair and troubleshooting procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Diagnosed errors and determined proper solutions.
- Followed safety procedures to avoid injuries in field.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Assembled a field service LEO team with over 50 successful installs 2024 - 2025.
- Maintained high install and repair standards.
Education
High School Diploma -
Anchorage School District
Anchorage, AKSkills
Team supervision
Training and mentoring
Interdepartmental collaboration
Issue escalation
Advanced troubleshooting
Teamwork and coordination
Problem-solving
Repair and installation, wireline and data
Wire management
Certification
Broadband Premise Installer (BPI)
Broadband Premise Expert (BPE)
Timeline
Senior Field Service Technician
GCI
10.2013 - Current
High School Diploma -
Anchorage School District