Matthew Johnson
Moscow,PA
Summary
Competitive Route Sales Representative and Food Service Manager with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
12
12
years of professional experience
Work History
Divisional Training Specialist/Route Sales Representative
Cygnus Home Services
07.2019 - 09.2023
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Food Service Manager
Shop Rite
09.2017 - 06.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Cafe Manager
Reliable Refreshments
11.2015 - 09.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Assistant Food and Beverage Manager
Camp Ladore
04.2011 - 10.2015
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Food Services Management
McCann School of Business And Technology
Dickson City PaSkills
- Client Relations
- Safe Vehicle Operations
- Team Support
- Service Management
- Effective Customer Communication
- Sales Representation
- Customer Retention
Timeline
Divisional Training Specialist/Route Sales Representative
Cygnus Home Services
07.2019 - 09.2023
Food Service Manager
Shop Rite
09.2017 - 06.2019
Cafe Manager
Reliable Refreshments
11.2015 - 09.2017
Assistant Food and Beverage Manager
Camp Ladore
04.2011 - 10.2015
Food Services Management
McCann School of Business And Technology
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