Webest
Matthew Johnson
Mechanic, Auto Appraiser, Service Writer, Office Admin.
Fallbrook,CA
Summary
In 2023 with my vast knowledge of the automotive industry and repair techniques I started working with HEA Appraisal Company performing desk reviews as a 1099 contactor. I work with the adjusters and the shop to create an estimate based on photos of the damaged vehicle and get an agreed upon repair price and also provide the adjuster with a detailed vehicle evaluation..
Over 10 years experience in the automotive industry working at a shop where we do everything from restore classic vehicle, work on trailers & heavy equipment, and repair/maintain everyday vehicles. I am responsible for not only doing the work but I also manage the staff, greet the customers, confirm the job was done properly and cash the customer out. I also order parts and maintain the inventory.
I have attended SEMA multiple years in a row to stay updated and current on automotive trends & technology.
Overview
11
11
years of professional experience
Work History
Insurance Appraiser
HEA Appraisal
PO Box 5058 Oceanside, CA 92052
07.2023 - Current
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Contributed to company growth by consistently meeting or exceeding monthly targets for completed appraisals.
- Collaborated with adjusters to resolve disputed claims, ensuring fair settlements for all parties involved.
- Kept current on insurance regulations, laws, policies and procedures.
- Ensured compliance with company guidelines and regulations during all stages of the appraisal process.
- Reduced claim processing times by submitting comprehensive reports promptly after completing inspections.
- Successfully negotiated settlements with claimants and insurers.
Automotive Manager
Sonny's Muffler & Auto
212 W. Beech St. Fallbrook Ca 92028
01.2013 - Current
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Analyzed vehicle data using advanced diagnostic equipment.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional growth.
- Coordinated scheduling for service appointments, maximizing shop utilization and technician productivity.
Education
Certificate of Completion - Body Work, Advance Vehicle Electrical, Mechanics
Palomar College
San Marcos, CA 05.2001 -
High School Diploma -
Classical Academy High School
Escondido, CA 05.2001 -
Skills
Problem-Solving
Excellent Communication
Claims process explanation
Work Well with others
Understand advanced vehicle systems
Understand classic vehicles from as far back as the 30's
Adaptability and Flexibility
Proficient in Webest
Work well with insurance adjusters & the public
I get the job done right the first time
Willing to learn new things
Software
Mitchel ProDemand
Timeline
Insurance Appraiser
HEA Appraisal
07.2023 - Current
Automotive Manager
Sonny's Muffler & Auto
01.2013 - Current
Certificate of Completion - Body Work, Advance Vehicle Electrical, Mechanics
Palomar College
05.2001 -
High School Diploma -
Classical Academy High School
05.2001 -