Matthew Joyner
Buffalo,NY
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Cannabis Specialist
Green Philosophy
Buffalo, NY
08.2024 - Current
- Provide detailed information about cannabis
- Executed sales operations through Point-of-Sale interface
- Communicated cannabis trends in Western New York to both team members and customers
- Established and sustained vendor relations
- Enhanced customer-vendor interactions through a welcoming environment
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
Early Diversion Case Manager
University of Buffalo HOPE of Erie County
Buffalo, NY
10.2023 - Current
- Assessed new cases involving significant mental health diagnoses, encounters with police and persistent homelessness
- Linked individuals with local support services
- Created customized care strategies for clients
- Oversee implementation of CTI, CBI, and DRT services
- Provide client updates during meetings
- Sustained robust connections with community resources
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Case Manager
Judicial District Unified Court System
Buffalo, NY
02.2023 - 09.2023
- Conducted comprehensive assessments for potential NYS court participants
- Communicated with treatment providers to authenticate service details
- Facilitated referrals for comprehensive treatment programs
- Advocate cases before presiding Judge
- Complete supervised toxicology screens.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
MISSION CJ Case Manager
University of Buffalo HOPE of Erie County
Buffalo, NY
02.2010 - 02.2022
- Serve as legal advocate in courts addressing drug treatment in Erie County
- Designed personalized care strategies and tracked client advancement over 12 months
- Completed SPOA referrals
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Store Manager
The Botanist Medical Marijuana Dispensary
Buffalo, NY
12.2018 - 12.2018
- Responsible for hiring, onboarding, and conducting annual reviews
- Overseeing store operations while ensuring a positive environment for patients
- Supervised team members in secure financial transactions
- Developed budget strategies for optimal resource utilization
- Tracked revenue and expenses
- Provided detailed periodic reporting to both corporate and governmental organizations
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Manager of Wraparound Services
Catholic Charities Northland Workforce Training Center
Buffalo, NY
02.2018 - 09.2018
- Managed six career coach employees, overseeing their hiring and onboarding
- Directed recruitment efforts, outreach initiatives, and enrollment procedures for diverse student groups at Northland Workforce Training Center
- Supported enrollment efforts at Northland Workforce Training Center by guiding application processes
- Coordinated efforts with local organizations, public agencies, and training providers for comprehensive support services
- Ensured participant access to comprehensive services and opportunities through effective collaboration
- Direct entry and verification of participant demographic data into tracking system
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Senior Reentry Care Coordinator
Spectrum Human Services
Buffalo, NY
06.2016 - 02.2018
- Coordinate community reintegration for 45 parolees under supervision
- Aid NYS Parole by confirming required services for stipulated conditions
- Created reports for enhancing program funding proposals
- Aid reentry clients in job searches and soft skills training
- Oversaw completion of required tasks by reentry care team within designated time frames
- Establish referral procedures for employment, substance abuse services, mental health support and mentoring
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
Reentry Care Coordinator
Spectrum Human Services
Buffalo, NY
01.2013 - 05.2016
- Complete individualized assessments of recently paroled New York State inmates within the first week of their release.
- Arranged suitable programs based on individual client requirements
- Coordinate with New York State parole officials to highlight the significance of utilizing available services for reentry clients
- Fostered effective interactions with outside service providers.
- Facilitated linking and planning meetings with all providers and support network
- Directed management of clients with significant psychological disorders
Education
Bachelor of Science - Criminal Justice
Penn State University
University Park, PA12.2013
Skills
- Ability to handle multiple priorities, and meet deadlines
- Referral Coordination
- Needs Assessment
- Records Management
- Case Management
- Group Therapy
- Client Advocacy
- Discharge Planning
- Regulatory Compliance
- Community Outreach
- Individualized counseling
- Staff education and training
- Stakeholder Collaboration
- Positive Attitude
- Annual Case Reviews
- Staff Management
- Interdisciplinary Collaboration
- Documentation proficiency
- MS Office
- Crisis Intervention
- Recruitment
- Program Development
Certification
Certified Peer Specialist Supervisor Certified in Trauma Informed Care. Certified in Motivational Interviewing. Certified Moral Recognition Therapy Facilitator. Certified Thinking for Change Facilitator. Trained by NIC for Employer Driven Workforce Development Public Speaking.
Affiliations
- Active in summer golf leagues, winter bowling leagues
- Volunteer at local gym teaching Bootcamp Classes
- Active with attending physical health resistance training
Accomplishments
- Certified Peer Specialist Supervisor
- Certified Ready, Set, Work Facilitator
- Certified in Motivational Interviewing
- Certified in Trauma Informed Care
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Cannabis Specialist
Green Philosophy
08.2024 - Current
Early Diversion Case Manager
University of Buffalo HOPE of Erie County
10.2023 - Current
Case Manager
Judicial District Unified Court System
02.2023 - 09.2023
Store Manager
The Botanist Medical Marijuana Dispensary
12.2018 - 12.2018
Manager of Wraparound Services
Catholic Charities Northland Workforce Training Center
02.2018 - 09.2018
Senior Reentry Care Coordinator
Spectrum Human Services
06.2016 - 02.2018
Reentry Care Coordinator
Spectrum Human Services
01.2013 - 05.2016
MISSION CJ Case Manager
University of Buffalo HOPE of Erie County
02.2010 - 02.2022
Bachelor of Science - Criminal Justice
Penn State University
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