Matthew Jungels
Chicago,IL
Summary
Retail executive focused on sales forecasting, CRM, payroll control, and people development across high-volume store and specialty channels. Supports recruiting, training, and performance management while improving customer experience and strengthening net contribution.
Overview
24
24
years of professional experience
Work History
Director Custom Space Sales and Operations, In-Home Organizing and Trade
The Container Store
09.2024 - Current
- Supported sales and operations for custom space, in-home design, in-home organizing, and trade departments with combined annual sales of $340M.
- Built design, selling, CRM, and operations skills through training and development for custom space solutions.
- Rebuilt in-home organizing and trade programs, transforming them into profitable growth channels.
- Managed store channel relationships for the private label credit card program.
- Managed department net contribution, payroll budget, sales forecasting, and customer service to drive overall financial performance.
- Recruited, hired, and developed full-time and part-time direct reports.
Sr. Manager Custom Space Sales
The Container Store
12.2022 - 09.2024
- Facilitated training and development for store teams and in-home designers, enhancing skills across $300m business channel.
- Developed and delivered training programs for custom spaces sales, improving team effectiveness.
- Strengthen design proficiency and selling skills for custom closet solutions.
- Monitored net contribution, payroll, sales forecasting, and customer service performance to inform strategic decisions.
- Supported recruitment efforts by screening candidates for open positions, hiring, and developing full-time and part-time direct reports.
Custom Closets Market Manager
The Container Store
05.2017 - 12.2022
- Supported store teams and in-home designers across 6 states through training in custom closet sales and design.
- Developed and piloted in-home design service program, enhancing customer engagement.
- Enhanced design and selling skills of team for custom closet solutions, improving sales effectiveness.
- Managed net contribution, payroll, sales forecasting, customer service, and recruitment for full-time and part-time direct reports, ensuring operational efficiency.
- Recruited, hired, and developed full-time and part-time direct reports.
Store Manager
The Container Store
05.2014 - 05.2017
- Coordinated net contribution, payroll, sales forecasting, and customer service to optimize store operations.
- Recruited, hired, and trained full-time and part-time direct reports.
- Managed inventory control and visual merchandising setup to maintain presentation standards and stock availability.
- Supported sales and visual merchandising for $11M annual account, enhancing customer engagement.
- Led visual sales initiatives across multiple regions.
General Manager
Williams-Sonoma Inc.
08.2007 - 05.2014
- Supported management of 3 stores, including 2 flagship locations, with annual sales volumes ranging from $3m to $6m.
- Recruited, hired, and trained teams of 30-75 associates.
- Contributed to net contribution analysis, payroll management, sales forecasting, customer service initiatives, and secret shop performance evaluations.
- Managed inventory levels across multiple store locations to ensure product availability. and visual merchandising execution across store locations.
- Monitored store activities to support loss prevention strategies, identified potential risks, and implemented corrective measures.
- Supported culinary program rollout, including cooking classes, artisan markets, book signings, vendor demonstrations, and private events.
District Manager
Abercrombie and Fitch
10.2005 - 04.2007
- Oversaw district of 9 stores, achieving $27M in annual sales volume.
- Monitored and analyzed net contribution, payroll, sales budgets, and secret shop results to inform strategic decisions.
- Recruited and developed 60 managers across 9 stores, enhancing management capabilities.
General Manager
Abercrombie and Fitch
11.2002 - 10.2005
- Managed 4 stores with annual volume ranging from 4 to 9 million.
- Managed payroll, sales budgets, and secret shop scores to ensure operational efficiency.
- Recruited, hired, and trained teams of 30 to 60 associates, enhancing workforce capability.
Education
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Waubonsee Community College
01-2003
Skills
- Sales forecasting
- CRM management
- Sales training
- Financial performance
- Financial analysis
- People development
- Retail operations
Timeline
Director Custom Space Sales and Operations, In-Home Organizing and Trade
The Container Store
09.2024 - Current
Sr. Manager Custom Space Sales
The Container Store
12.2022 - 09.2024
Custom Closets Market Manager
The Container Store
05.2017 - 12.2022
Store Manager
The Container Store
05.2014 - 05.2017
General Manager
Williams-Sonoma Inc.
08.2007 - 05.2014
District Manager
Abercrombie and Fitch
10.2005 - 04.2007
General Manager
Abercrombie and Fitch
11.2002 - 10.2005
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Waubonsee Community College