Matthew Karhoff
Manassas,VA
Summary
Network Technician experienced in LAN/WAN installation and management. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure and troubleshooting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ISD Technician IV
Navy Federal Credit Union
05.2021 - Current
- Utilizes Moogsoft monitoring software to detect and remediate system incidents.
- Mentor and train new hires.
- Document procedures and best practices.
- Regularly tasked with resolving complex network incidents while on shift.
- Involved with project planning and leading rollout plans.
ISD Technician III
Navy Federal Credit Union
07.2019 - 05.2021
- Collaborated with with other departments for successful implementation of large-scale network projects.
- Developed comprehensive procedures to streamline future troubleshooting efforts and improve team collaboration.
- Served as an invaluable resource within the network Operations department, consistently offering guidance and mentorship to junior technicians working towards professional growth and development.
- Worked with outside vendors for cabling installations and service.
ISD Technician II
Navy Federal Credit Union
02.2017 - 07.2019
- Work's within a 24/7 NOC environment to provide support to Navy Federal's Enterpise systems and Networks.
• Ensures the stability and integrity of network services by troubleshooting, escalating, and resolving incidents when detected.
• Interfaces with vendors and ensures appropriate resolution during system outages or periods of reduced performance.
• Identify's trends and monitors network performance and availability.
• Utilizes multiple monitoring applications to ensure optimal system performance – like HP BSM and SolarWinds.
• Responds to alerts and alarms, identify and correct problems.
• Creates and work on tickets in an IT Service Management application; monitor ticket queues.
• Troubleshoots and escalates incidents and problems.
• Interfaces with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria.
• Contacts global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
• Works with others to update and document technical procedures.
• Maintains, configures, and performs preventative maintenance to various network equipment – switches, routers, etc.
IT Operator II
Navy Federal Credit Union
01.2016 - 02.2017
- Used the mainframe operator console to monitor and manipulate the system output queue.
- Operates printers by utilizing MVS and JES2 operator commands to efficiently manage multiple printers simultaneously.
- Monitors output in terms of print quality, forms presentation and alignment; identifies deficiencies to ensure the high quality of work product and optimal results are produced.
- Performs corrective procedures to printer during print operator as required.
Education
Bachelor of Arts - Criminal Justice
Old Dominion University
NorfolkCertification
- CCNA - Cisco Certified Network Associate
Timeline
ISD Technician IV
Navy Federal Credit Union
05.2021 - Current
ISD Technician III
Navy Federal Credit Union
07.2019 - 05.2021
ISD Technician II
Navy Federal Credit Union
02.2017 - 07.2019
IT Operator II
Navy Federal Credit Union
01.2016 - 02.2017
Bachelor of Arts - Criminal Justice
Old Dominion University
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