Matthew Kateley
Richfield,MN
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Team Trainer
Whole Foods Market Inc
06.2023 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in developing new recipes or preparation methods for featured items, resulting in increased customer interest and repeat business.
- Increased accuracy of departmental orders by regularly reviewing sales data and adjusting forecasts accordingly.
- Reduced shrinkage levels through proper storage techniques, accurate record-keeping, and timely disposal of expired products.
- Consistently delivered fresh, high-quality meat products by maintaining strict inventory control procedures and waste reduction measures.
- Mentored junior staff members in their professional development, fostering an atmosphere of continuous learning within the team.
- Optimized workspace layout for better workflow efficiency while also enhancing presentation standards for customer appeal.
- Assisted with employee recruitment, interviewing, and onboarding processes to maintain a skilled and motivated workforce.
Landscaper
Bachman's
05.2022 - 09.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
Minneapolis, MN12.2023
Skills
- Compliance requirements
- Task Delegation
- Staff Training
- Cross-training abilities
- Employee presentations
- Operations understanding
- Product Demonstrations
- Customer Service
Timeline
Team Trainer
Whole Foods Market Inc
06.2023 - Current
Landscaper
Bachman's
05.2022 - 09.2022
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 08.2021
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
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