Front Desk Manager 4 Years 5 Months Mt. St. Helens Motel | 05.2022 - Current
Oversaw front desk operations, ensuring smooth check-in, check-out, and guest service workflows.
Supervised staff scheduling, task delegation, and daily coverage to maintain consistent service.
Resolved guest concerns promptly, protecting satisfaction and supporting positive stay experiences.
Coordinated with housekeeping and maintenance to address room readiness and service issues.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Checked guests in out of hotel, made reservations, and processed payments.
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Preloader/Utility Driver 5 Years 1 Month UPS | 09.2021 - Current
Loaded package cars and trailers with properly organized freight for safe transport.
Unloaded packages from trailers and conveyor belts, maintaining steady flow through sortation area.
Sorted parcels by destination, ensuring accurate placement for efficient delivery routing.
Scanned labels and verified package information to support shipment accuracy and tracking.
Followed safety procedures and workplace standards to reduce handling errors and injuries.
Loaded packages into delivery vehicles to match route order and optimize morning dispatch.
Executed daily delivery routes while maintaining DOT compliance and safe driving standards.
Completed pre-trip and post-trip vehicle inspections to support road safety and reliability.
Scanned packages with handheld devices to maintain accurate tracking and delivery records.
Communicated route issues and service delays to dispatch for timely problem resolution.
Completed on-time deliveries by choosing the best and most efficient routes.
Successfully avoided time delivery delays by carefully planning best routes.
Loaded truck and properly secured items to prevent damage for deliveries.
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Summer Help-Road Crew (Summer 2020, Summer 2021) 1 Year 3 Months Cowlitz County Public Works | 06.2020 - 09.2021
Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Used flags to warn motorists about hazards, obstacles and workers ahead.
Patched broken pavement for safe travel by spreading asphalt.
Completed routine inspections of roads to identify areas requiring repair or maintenance attention.
Completed landscaping through weed removal and used the chipper to eliminate branches from the grounds at the park.
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Summer Help- Water and Sewer Dept. 3 Months Cowlitz County Public Works | 06.2019 - 09.2019
Enforced municipal utility policies and managed account compliance.
Operated weed eater around county facilities.
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