- I enjoy cooking for friends and family gatherings
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Team Sports
- Historical Exploration
- Artificial Intelligence (AI) and Machine Learning
- Genealogy
- I like trying new recipes and food trends
Matthew Kelaher
Tucson,AZ
Summary
Dynamic Office Manager with a proven track record at Sportsman's Warehouse, excelling in customer service and office administration. Recognized for enhancing team productivity and maintaining accurate financial records. Strong organizational skills and effective communication fostered a positive work environment, driving operational success and ensuring compliance with safety protocols.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Adept individual with more than 15 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
25
25
years of professional experience
Work History
Office Manager
Sportsman's Warehouse
06.2024 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Hard Goods Manager
Sportsman's Warehouse
01.2024 - 06.2024
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Reduced shrinkage, enforcing strict loss prevention policies and conducting regular audits of hard goods items.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development within the hard goods department.
- Analyzed competitors'' offerings, adjusting pricing strategy as needed to maintain a competitive edge in the marketplace for our store''s hard goods selection.
- Optimized sales floor layout, strategically allocating space for maximum visibility and accessibility of hard goods products.
- Managed vendor relationships effectively, negotiating favorable pricing and delivery terms for hard goods products.
- Boosted sales performance with aggressive promotional strategies tailored to hard goods offerings.
- Oversaw the planning and execution of seasonal merchandise resets within the hard goods department, ensuring a timely and efficient rollout that minimized disruption to store operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Sportsman's Warehouse
10.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
Small Business Owner
Tucson CleanPro
06.2016 - 01.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Designed promotional materials to increase brand awareness in local community.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Fostered positive work environment, leading to decrease in employee turnover.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Merchant
Trader Joe's
08.1999 - 06.2014
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Streamlined inventory management tasks for increased efficiency and accuracy.
- Increased overall store performance through proactive inventory control measures.
- Managed inventory levels effectively, reducing overhead costs and minimizing waste.
- Participated in community events to promote store, building relationships with local community and attracting new customers.
- Improved store ambiance with thoughtful visual merchandising, attracting more customers and encouraging longer visits.
- Collaborated with marketing to create compelling in-store displays, boosting product visibility and sales.
- Coordinated with finance department to manage budget and forecast sales, ensuring financial health.
- Enhanced team's product knowledge through regular training sessions, leading to better customer service and increased sales.
- Maintained high level of store cleanliness and organization, ensuring pleasant shopping environment.
- Organized promotional events to increase store traffic and promote new products.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
No Degree - Basic Studies
Delaware State University
Dover, DENo Degree - Elementary Education
Pima Community College
Tucson, AZHigh School Diploma -
Delaware High School
Dover, DE05-1991
Skills
- Customer service
- Organizational skills
- Office administration
- Clear oral/written communication
- Customer relations
- Data entry
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Scheduling
- Employee supervision
- Staff management
- Office management
Accomplishments
- Advanced from Cashier to Manager within 4 month for growth.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Supervised team of 5 to 20 staff members.
- Supervised team of 50 staff members.
Interests
Timeline
Office Manager
Sportsman's Warehouse
06.2024 - 12.2024
Hard Goods Manager
Sportsman's Warehouse
01.2024 - 06.2024
Cashier
Sportsman's Warehouse
10.2023 - 01.2024
Small Business Owner
Tucson CleanPro
06.2016 - 01.2024
Merchant
Trader Joe's
08.1999 - 06.2014
No Degree - Basic Studies
Delaware State University
No Degree - Elementary Education
Pima Community College
High School Diploma -
Delaware High School
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