Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Kinkead

Phoenix,Az

Summary

I am an experienced Restaurant Manager with drive, determination, and a commitment to excellence. With over 20 years of experience in the industry I have a proven ability to provide the highest quality of service while ensuring the restaurant operates efficiently and profitably.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Seasons 52
Phoenix, AZ
10.2017 - Current
  • Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented training programs that enhanced team performance, efficiency, and development.

Front of House Manager

Mama Kim Eats
09.2013 - 10.2017
  • Supervised daily front-of-house operations to ensure exceptional guest experiences.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.

Bartender, Server, Finished Beer Specialist, Certified Trainer, New Restaurant Opening Instructor

Bjs Restaurant and Brewhouse
03.2011 - 07.2013
  • Trained new bartenders on drink recipes, customer service standards, and operational procedures.
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Maintained cleanliness and organization of bar area, promoting efficient workflow and safety compliance.

Floor Managerand Bartender

MacKenzie's at Haggin Oaks Golf Course
Sacramento, CA
05.2009 - 05.2012
  • Supervised daily operations, ensuring optimal workflow and team performance.
  • Trained staff on customer service excellence and operational procedures.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.

Education

High School Diploma -

Green River High School
Green River, Wy
01-2003

Associate of Science - undefined

Western Wyoming Community College
Rock Springs, Wy
01-2005

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Employee schedule management
  • Wine history

Certification

  • Level One Sommelier, Court of Master Sommeliers - October, 2023

Timeline

Restaurant Manager

Seasons 52
10.2017 - Current

Front of House Manager

Mama Kim Eats
09.2013 - 10.2017

Bartender, Server, Finished Beer Specialist, Certified Trainer, New Restaurant Opening Instructor

Bjs Restaurant and Brewhouse
03.2011 - 07.2013

Floor Managerand Bartender

MacKenzie's at Haggin Oaks Golf Course
05.2009 - 05.2012

Associate of Science - undefined

Western Wyoming Community College

High School Diploma -

Green River High School