Luke Hendricks
Cincinnati,OH
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
Mortgage Counselor
Fifth Third Bank
01.2020 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Created plans and communicated deadlines to ensure projects were completed on time.
Corporate Sales Trainer
ADT Security Systems
02.2016 - 08.2019
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Created Strategies to expand and develop existing customer sales and retention. Resulted in a 12% sales increase for my team.
Sales Manager
Redbull Distribution Center
03.2015 - 11.2017
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
Education
High School Diploma -
Lakota West High School
West Chester, OH05.2009
Skills
- Payment collection
- Credit unions
- LNMS licensed
- Cultural awareness
- Conflict resolution
- Organization and Time management
- Good telephone etiquette
- Reading comprehension
- Verbal and written communication
- Strategic Account Development
- Product and Service Sales
Timeline
Mortgage Counselor
Fifth Third Bank
01.2020 - Current
Corporate Sales Trainer
ADT Security Systems
02.2016 - 08.2019
Sales Manager
Redbull Distribution Center
03.2015 - 11.2017
High School Diploma -
Lakota West High School