Matthew Kolenda
Cape May,NJ
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate to learn more about the craft.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
The George Street ALE House
01.2012 - 12.2021
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Held professional relationships with customers and staff.
- Successfully increased daily sales numbers.
- Increased sales by 50% on weekday nights.
Bartender
World Of Beer
07.2018 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager on Duty
Kosakowski Flooring
03.2019 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Education
High School Diploma -
Washington Township High School
Sewell, NJ06.2007
Skills
- Sales Expertise
- Dining Room Management
- Liquor, Beer and Wine Knowledge
- Customer Service
- High Volume/Fast Paced professional
- Highly Motivated
- Age Identification and Compliance
- Service management
- Age Identification and Compliance
- Staff Management
Certification
TIPS On-Premise Alcohol Server Training
Timeline
Manager on Duty
Kosakowski Flooring
03.2019 - Current
Bartender
World Of Beer
07.2018 - 01.2023
Bar Manager
The George Street ALE House
01.2012 - 12.2021
High School Diploma -
Washington Township High School
TIPS On-Premise Alcohol Server Training
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