Matthew Kosir
Kirtland,OH
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening, problem solving, achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
4
4
years of professional experience
Work History
Customer Service
Rebel Convenience Store
07.2023 - Current
- Provided exceptional customer service and consistently performed quality services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted stock workers and customer service agents throughout shifts.
Customer Service Representative
Progressive Insurance
04.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts -
Lakeland Community College
Willoughby, OH06.2019
Skills
- Product Knowledge
- Complaint resolution
- Customer service excellence
- Information Security
- Professional telephone demeanor
- Upselling Techniques
Timeline
Customer Service
Rebel Convenience Store
07.2023 - Current
Customer Service Representative
Progressive Insurance
04.2020 - 07.2021
Associate of Arts -
Lakeland Community College
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